Operations Customer Expert
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Operations Customer Expert – Mercado Español
Ubicación:
Portugal continental
Modelo de trabajo:
100 % remoto, con visitas ocasionales a las oficinas de la empresa en Lisboa
Idiomas:
Español (castellano) e inglés (nivel B1)
Horario:
Jornada completa, turnos rotativos 24/7
¿Te apasionan la atención al cliente, la tecnología y el entretenimiento digital? Únete a Cross Border Talents y ayuda a los usuarios a disfrutar de una experiencia excelente en una plataforma líder de streaming
Tus responsabilidades
Ofrecer atención al cliente profesional, cercana y empática.
Ayudar con la gestión de cuentas, consultas de facturación y problemas técnicos.
Proporcionar información sobre productos, servicios y funcionalidades de la plataforma.
Identificar las necesidades de los clientes y ofrecer soluciones eficaces.
Mantener altos niveles de satisfacción del cliente y calidad del servicio.
Atender a los usuarios del mercado lingüístico asignado.
Requisitos
Dominio del español (castellano) e inglés intermedio (B1).
Según el mercado asignado, puede requerirse también el dominio del euskera, catalán/valenciano o gallego.
Excelentes habilidades de comunicación y resolución de problemas.
Orientación al cliente, empatía y atención al detalle.
Facilidad para utilizar plataformas digitales y sistemas informáticos.
Disponibilidad para trabajar en turnos rotativos, incluidos noches, fines de semana y festivos.
Residencia en Portugal continental.
Qué ofrecemos
Trabajo totalmente remoto desde Portugal continental, con asistencia ocasional a las oficinas de Lisboa cuando sea necesario.
Formación inicial remunerada.
Posibilidad de alojamiento amueblado proporcionado por la empresa para candidatos elegibles que vivan a más de 100 km del lugar de trabajo.
Seguro médico y ayuda para comidas.
Pagas de vacaciones y Navidad conforme al paquete laboral portugués.
Entorno de trabajo internacional y multicultural.
Oportunidades de desarrollo profesional en atención al cliente.
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