Spanish & Basque-Speaking Customer Support Expert - Entertainment - Portugal

Basque-speaking role in Portugal (remote). * € with accomodation. Relocation support included.
At a glance
Location: Portugal (remote)
Languages: Basque
Salary: * € with accomodation
Start: *
Relocation: supported — details below
Perks worth knowing about
Private Health Cover
Meal Allowance
About the role
CloserHire is partnering with a leading international customer experience provider to recruit Spanish and Basque-speaking Customer Support Experts for one of the world's leading entertainment and streaming platforms. In this role, you will be the first point of contact for customers, helping them with account management, billing enquiries, technical issues, and questions about products and features. This is a remote position within mainland Portugal, with occasional attendance at a Lisbon
What you'll do
Deliver professional, friendly, and empathetic customer support
Assist customers with account management and billing enquiries
Troubleshoot technical issues and provide effective solutions
Provide accurate information about streaming products, services, and features
Identify customer needs and resolve enquiries in a timely manner
Maintain high levels of customer satisfaction while meeting quality and performance standards
Communicate clearly and professionally throughout every customer interaction
Maintain a positive and customer-centric approach
Work within a multicultural and collaborative customer support environment
Work on a 24/7 rotating schedule, including nights, weekends, and public holidays
What we're looking for
Full professional fluency in Castilian Spanish
Full professional fluency in Basque
English at B1 level or higher
Excellent communication and interpersonal skills
Strong passion for customer service and problem-solving
Comfortable working with technology and digital platforms
Empathetic, adaptable, and attentive to detail
Ability to work effectively in a fast-paced and team-oriented environment
Comfortable assisting customers with technical troubleshooting
Availability to work on a 24/7 rotating shift schedule
Salary
*** € with accomodation
Benefits
Remote work from mainland Portugal
Full-time position of 40 hours per week 8-hour shifts with an additional lunch break 24/7 rotating schedule from Monday to Sunday
Approximately 2 weeks of comprehensive initial training, delivered in English
Training covering systems, products, services, customer management, and on-the-job activities
Health insurance from the first day of the employment contract Holiday and Christmas allowances
Meal allowance provided via debit card
Relocation accommodation option for eligible candidates living more than 100 km from the workplace
Initial employment contract with an expected duration of 12 months, with the possibility of a permanent employment relationship after two years
Portuguese annual leave entitlement, with 22 days per calendar year after the first year, subject to the applicable rules
Opportunity to work within an international and multicultural environment supporting a globally recognised entertainment service
Relocation support
permanent accomodation provided - check project files in drive
Notes: candidates need to first pass duplicate check and then pass the following test:
Why Portugal?
Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.
How the process works
A short introductory call with CloserHire, around 30 minutes
Interview with the company
Offer, then we help with the paperwork and, where relevant, the move
From application to starting on the ground usually takes around five weeks.
CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.