Customer Service Representative
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Overview
Customer Service Representative (German-speaking) - Streaming Service - Remote
What You Will Do In This Role
Assist viewers through phone and/or chat regarding their inquiries
Provide account and application support to viewers namely about software functionality
Provide technical support and troubleshooting of system configurations and network settings
Provide accurate and real-time answers to viewers' inquiries
Contribute to creating brand engagement for our Client
Your Qualifications
Are native or proficient in German (C2) and fluent in English (B2)
Are passionate about the entertainment and media industry
Demonstrate excellent communication skills coupled with empathy and team spirit
Are familiar with digital streaming services and devices
Have a positive and can-do attitude
What's In It For You
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Remote work in Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs
Eligibility to work: In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Location: PRT Work From Home - Direct
Language Requirements: German (Required)
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: IT Services and IT Consulting
EEO statement: Concentrix is an equal-opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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