Mid-Market Customer Account Manager

About IterableIterable is the leading AI‐powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale.
Our platform empowers organizations to activate customer data, design seamless cross‐channel interactions, and optimize engagement—all with enterprise‐grade security and compliance.
Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.
How you will make a differenceWe're looking for a commercially strong, growth‐minded Customer Account Manager (CAM) to join our Mid‐Market NOAM team.
In this role, you will own a portfolio of accounts in the $20K–$200K ACV range and be accountable for driving renewals, expansion, rightsizing, and vendor consolidation.
You'll translate Iterable's AI‐powered, cross‐channel capabilities into measurable customer value, ensuring every account maximizes its investment in the platform.
Success in this role requires a disciplined sales approach, strong forecasting rigor, and the ability to multi‐thread across modern B2C marketing organizations – including global brands with multiple regions, units, or stakeholders.
You'll lead commercial conversations end‐to‐end: negotiation, pricing proposals, pipeline management, and expansion planning.
Working closely with Customer Success, you'll uncover new use cases, new channels, and new product opportunities to systematically grow your book of business.
Success will be measured by your ability to renew accounts on time, expand contract value, identify whitespace, and maintain high customer satisfaction throughout the lifecycle.
Candidates must be located in the EST or CST time zones to be considered for this role.
Responsibilities
Own the full renewal and expansion cycle – pipeline management, proposals, negotiation, forecasting, and contract execution.
Build and execute strategic account plans that align Iterable's capabilities with customer goals, driving retention and measurable growth.
Introduce new channels, products, and services (SMS, WhatsApp, Catalog, AI Suite, Embedded Messaging, etc.) based on strong discovery and quantifiable value.
Lead win‐win commercial negotiations, protecting margin while strengthening long‐term relationships.
Partner closely with Customer Success, Deliverability, Solutions Consulting, and Finance to create a seamless customer experience.
Map multi‐brand or multi‐region account structures to uncover new units, new use cases, and expansion pathways.
Build relationships with influencers and decision makers across your accounts, driving multi‐threaded engagement.
Respond to and manage customer commercial inquiries with speed, accuracy, and ownership.
Experiment with new strategies and commercial motions, providing feedback to leadership on what drives growth in the region.
Qualifications
Have SaaS experience in sales, account management, or commercial roles tied to recurring revenue.
Bring 3+ years selling into existing customers at some capacity;
leading renewal cycles;
and selling new logos.
Mid‐Market experience preferred.
Show strong technical aptitude and can communicate Iterable's capabilities clearly to varied audiences.
Can map complex organizations, understand reporting lines, and identify new commercial entry points.
Conduct excellent discovery and convert insights into quantifiable value and commercial opportunity.
Are highly skilled at multi‐threading beyond a single champion – across marketing, data, product, and leadership layers.
Are perceived by customers as trusted advisors who understand modern marketing, data activation, and lifecycle engagement.
Have a proven track record of closing, asking for business, and navigating pricing/value conversations confidently.
Are proactive, disciplined, and take ownership of the commercial plan without waiting for direction.
Excel in problem‐solving and adapt quickly in a fast‐moving, evolving environment.
Demonstrate strong collaboration and align well with the broader CAM, CSM, and GTM teams.
Operate with integrity, consistency, and a deep commitment to customer and team success.
Have an awareness of the bigger picture into which our Account Management function fits within Iterable's plan for sustained success.
Are effective team players, collaborating well with others and prioritizing team success.
Bonus Points
Technical degree (Bachelors in Computer Science, Engineering, etc.)
MBA
Familiarity with enterprise email marketing and/or marketing automation solutions
MEDDPICC, Value Selling, Command the Message Methodology
Paid parental leave
Community Impact Days
Fertility & Adoption Assistance
Flexible PTO
Monthly Employee Wellness allowance
Monthly Professional De