German Speaking Customer Specialist
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German Speaking Customer Specialist – Mobile Payment Systems
Job Overview
We are seeking a tech-savvy and customer-oriented
German Speaking Customer Specialist
to join an international leader in outsourced customer service. In this role, you will support Europe's leading mobile point-of-sale (mPOS) platform, which enables small merchants and businesses to accept card payments anywhere using their smartphones. This position offers the flexibility of a 100% remote work setup from any location within Portugal.
Location & Work Mode
Country:
Portugal
Work Mode:
Work From Home
(Full-time remote position based anywhere nationwide in Portugal).
Your Role & Responsibilities
Provide high-quality omni-channel customer support to merchants via phone, email, chat, and social media channels.
Assist business clients with onboarding, product usage, device setup, and general operational service inquiries.
Actively contribute to the optimization of customer service workflows to consistently increase merchant satisfaction and platform retention.
Collaborate closely with internal cross-functional business units, including the Sales and Marketing departments.
Systematically analyze, research, and troubleshoot transaction errors or hardware issues with persistence and curiosity.
Your Qualifications
Language Proficiency:
Excellent written and spoken
German (C1 level)
paired with a fluent command of
English (B2 level)
.
Technical Aptitude:
Enthusiastic and skilled in technology applications; highly comfortable navigating smartphones, tablets, computers, and modern backend support tools.
Core Competencies:
Communicative, easy-going, patient, organized, and capable of keeping a cool head during high-volume or stressful scenarios.
Service Mindset:
A customer-first attitude that prioritizes friendly, thorough, and high-quality solutions.
Experience (Preferred):
Prior experience within a contact center, customer service, or technical helpdesk setting is preferred.
Shifts & Working Hours
Schedule:
Full-time (40 hours per week, 8 hours per day).
Operational Shift Window:
Monday to Sunday, between 08:00 and 19:00.
Salary, Bonuses & Benefits
Base Salary:
€1,100 Gross x 14 months
per year.
Bonuses:
Performance-based incentive bonus structure.
Meal Allowance:
€7.23
per working day (loaded onto a dedicated meal card).
Contract Type:
Unlimited (permanent) contract.
Health Coverage:
Private medical insurance included (Health insurance available from Day 1 for a nominal fee, becoming completely free after 6 months of employment).
Environment:
Access to continuous professional guidance, specialized software tools, and a dynamic, creative team atmosphere.
Relocation Support
For Candidates Outside Portugal:
Sourcing and placement in a room within a company-managed apartment in Lisbon for
12 months
at a fixed, subsidized cost of
€280 per month
(deducted directly from your salary).
Reimbursement of your inbound flight ticket up to
€400
(paid out on the 6th month of employment).
For Candidates Inside Portugal:
The accommodation option is strictly reserved for applicants transitioning directly to the company from an immediate industry competitor.
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