It Support Technician
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IT Department
Lisbon
Who are we looking for?
Being part of the Internal Support team at Unipartner comes with an exciting and hands-on challenge. The Hardware / IT Support Technician plays a key role in ensuring that our employees have the right equipment, tools and technical support to work smoothly and efficiently.
We are looking for a responsible, service-oriented and detail-driven team member to support the preparation, configuration, delivery and maintenance of IT equipment, while providing first-line technical support to Unipartner end-users.
What is the challenge?
As part of this role, you will:Prepare, configure and deliver IT equipment, including laptops, monitors and peripherals;
Diagnose and resolve hardware and software issues, ensuring timely and effective support to users;
Manage the IT equipment lifecycle, including inventory control, asset tracking, replacements and maintenance activities;
Install, replace and troubleshoot IT components and peripherals when required;
Provide first-line technical support to internal users;
Register, follow up and resolve requests and incidents through the ticketing platform;
Support employee onboarding and offboarding processes;
Provide basic support for Mobile Devices and Windows;
Update and maintain technical documentation, internal procedures and knowledge base articles.
Technical skills
Basic knowledge of Microsoft 365 and common end-user productivity tools;
Basic knowledge of networking concepts, including TCP/IP, Wi-Fi and VPN;
Experience with ticketing platforms and remote support tools;
Experience with IT asset management, equipment inventory and technical documentation;
Ability to diagnose and resolve hardware and software issues efficiently;
Knowledge of Microsoft Intune and Microsoft Entra ID is valued;
Experience configuring and supporting Android and iOS mobile devices is a plus;
Basic knowledge of assembly and disassembly of laptops, desktops and peripherals.
Soft & other skills
Strong problem-solving skills and ability to prioritize tasks effectively;
Clear communication skills and ability to explain technical issues to non-technical users;
Organization, attention to detail and ability to manage multiple tasks simultaneously;
Team spirit and ability to collaborate effectively;
Proactive attitude, sense of responsibility and willingness to learn and adapt to new technologies.
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