Customer Service
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About the Role
We are looking for a Transport Operations Specialist to join a 4PL operation based in Perafita, supporting the logistics and transport operations of an international client.
The successful candidate will be responsible for monitoring daily transport activities, ensuring service quality and supporting continuous improvement across the operation.
Main Responsibilities
Monitor and ensure the correct execution of daily transport operations;
Coordinate and follow up with transport providers and internal stakeholders;
Support the Customer Service team with operational transport matters;
Identify and resolve transport-related issues and delays;
Monitor service levels and operational performance;
Support continuous improvement initiatives;
Prepare and analyse operational information using Excel;
Ensure effective communication between all parties involved in the transport process.
Profile
Previous experience in transport, logistics or a similar operational environment;
Good understanding of transport operations;
Good Excel skills;
Good level of English, both written and spoken;
Strong communication and problem-solving skills;
Proactive and hands-on approach;
Ability to manage priorities in a dynamic operational environment.
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