French-Speaking Customer Service Advisor
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Location:
Guimarães, Portugal
Work Model:
On-site initially, with potential remote work after 3–4 months
Schedule:
Full-time | 40 hours per week | Rotating shifts
About the Role
We are looking for a French-speaking Customer Service Advisor to join an international team in the energy sector in Guimarães, Portugal. This role offers an opportunity to develop your customer service skills in a dynamic environment, with potential career growth and remote work flexibility after the initial onsite period.
Key Responsibilities
Assist customers in French via phone and back-office channels
Handle customer enquiries, requests, and complaints professionally
Identify customer needs and provide appropriate solutions
Support sales-related activities when required
Maintain high customer service standards
Use digital tools and systems to manage customer interactions
Requirements
Fluent French (C1/C2 level required)
Good computer and digital skills
Excellent communication and interpersonal skills
Customer-focused and results-oriented mindset
Previous experience in customer service, call centres, sales, or customer support is an advantage
Flexibility to work rotating shifts
Availability to work full-time, 40 hours per week
Must already reside in Portugal (relocation assistance is not provided)
What We Offer
Employment contract from the first day of training
Paid initial training
Attractive salary package and attendance bonus
Career development opportunitiesModern office environment
Potential to work remotely after 3–4 months, subject to performance
Employee discounts and partner benefits
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