Greek Quality Analyst Wanted In Porto
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About the job Greek Quality analyst wanted in Porto
Join Us as a Quality Analyst in Porto, Portugal
Looking to take your career to the next level in one of Europes most vibrant and historic cities?
We're hiring a
Quality Analyst
to be part of our dynamic, multicultural team based in
Porto
, a city known for its stunning architecture, world-class wine, and rich cultural heritage.
Why Porto?
Not only will you be working in a fast-paced, innovative environment, but you'll also enjoy the perks of living in
Porto
, a coastal city bursting with life. Imagine strolling by the Douro River, tasting the finest Port wine, and experiencing the warmth of the local community, all while contributing to exciting global projects
Your Key Responsibilities:
Monitor and assess interactions between our
Customer Service Representatives
and clients across various platforms.
Implement best-in-class
Quality Assurance
standards to ensure exceptional service delivery.
Identify potential risks, such as fraud or security issues, and recommend proactive solutions.
Collaborate closely with the
Business Quality Analyst
to provide insights that drive performance improvements.
Be a mentor, help train and develop
Customer Service Representatives
by identifying skill gaps.
Participate in
continuous improvement initiatives
to help optimize our processes.
Ensure compliance with company policies, making sure everything runs smoothly and efficiently.
What Were Looking For
Candidates fluent in
Greek
and highly proficient in
English
.
Previous experience in
call centers/BPOs
is highly advantageous.
A solid understanding of
Microsoft Office Suite
and
contact center trends
.
Certification in
Six Sigma Yellow Belt
is a plus.
Strong
communication
,
analytical
, and
problem-solving skills
.
What We Offer
A
competitive salary
based on your skills and experience.
Be part of a
multilingual, creative, and inclusive
team with a friendly atmosphere.
Professional development
opportunities to grow and reach your full potential.
Exposure to exciting
global client projects
and participation in strategic decisions that shape our company's future.
Enjoy working in the heart of
Porto
, a city that blends old-world charm with modern innovation.
Ready to thrive in a role that blends challenge, collaboration, and career growth—all while living in one of Europes most picturesque cities? Don't miss out, apply today
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