Director Of Revenue Operations

At Skyline Payments, we empower small and medium-sized businesses (SMBs) by delivering payment solutions that enhance their growth and operational efficiency. Our sales team is the engine of our growth and we're looking for a
Director of Revenue Operations
to make that engine run efficiently, consistently, and at scale. This role is about discipline and leverage: building the SOPs the sales team runs on, configuring our CRM to its full capability, and removing every point of friction that slows our reps down.
This is a leadership seat. You'll report directly to the CEO, and own the systems and processes that keep the sales team on track. If you've turned a scrappy sales team into a well-run operation before, and you know a CRM inside out, this role is for you.
What Makes You a Perfect Fit:
A Sales-Efficiency Obsessive:
You see every manual step, every dropped follow up, and every messy pipeline as a problem to engineer away.
A CRM Power User:
You don't just use a CRM-you configure it to do work the team would otherwise do by hand.
A Process Builder:
You design the SOPs and playbooks that make a sales team's performance repeatable instead of dependent on individuals.
Builds and Develops Leaders:
You've hired, coached, and grown ops talent, and you know your job is to make your team successful.
Executive Presence:
You turn pipeline reality into decisions the CEO and sales leadership can act on, and you can defend a plan and a budget.
Strategic and Hands-On:
You set the direction but you'll still get into the CRM, the SOP, or the forecast yourself when it matters.
What You'll Do:
As Director of Revenue Operations, you will own the systems and processes that make Skyline's sales team efficient:
Sales SOP & Playbook Development:
Build and maintain the SOPs the sales team runs on: prospecting, pipeline stages, deal progression, follow-up cadences, and handoffs.
CRM Ownership & Full Configuration:
Own the CRM end-to-end and configure it to its full capability including fields, stages, workflows, automations, and reporting.
Sales Efficiency & Automation:
Hunt down manual work and bottlenecks across the sales motion and automate them, so reps spend their time selling.
Pipeline & Deal Hygiene:
Enforce pipeline discipline and deal-stage integrity so the pipeline is always clean, current, and trustworthy.
Forecasting & Sales Reporting:
Own the dashboards and forecasting that give sales leadership real visibility into pipeline, activity, and performance.
Lead Management & Routing:
Make sure inbound and outbound leads reach the right rep quickly and nothing falls through the cracks.
Sales Enablement:
Equip the team with the cadences, templates, and process guardrails that shorten ramp time and increase win rates.
Quota & Commission Operations:
Operationalize quota tracking and commission/comp so targets and payouts are accurate and transparent.
Requirements
What We Are Looking For:
Proven experience leading Revenue Operations or Sales Operations at a senior level (Head of / Director / VP) in a scaling company, ideally B2B SaaS, FinTech, or merchant payments
A track record of making a sales team more efficient: turning ad hoc selling into a repeatable, measurable operation
Deep, hands-on CRM expertise: configuring a CRM to its full capability, not just administering it
Strong experience building sales SOPs, playbooks, and process from the ground up
Hands-on experience with automation to eliminate manual sales work (e.g., Zapier, Make, or native CRM workflows)
Demonstrated ownership of pipeline hygiene, forecasting, and sales KPIs with measurable results
Experience with quota and commission operations
Experience managing and developing sales talent
Strong executive communication: able to influence leadership and hold a sales team to process
Sound judgment operating in fast-paced, ambiguous, and evolving environments.
What We Offer
Hybrid Work:
This is a remote job in Portugal.
Work Schedule:
Monday to Friday, 8:00 AM - 5:00 PM CST
Compensation Package:
We offer a competitive compensation package that rewards your expertise and contributions.
Equipment:
To be provided.
Career Growth Opportunities:
Skyline Payments is growing rapidly, and with that comes a wealth of opportunities for personal and professional development. We offer paths for career advancement and access to training resources to help you continue to learn and grow in your career.
Collaborative Culture:
Be part of a supportive and collaborative team where your ideas are valued, and innovation is encouraged. You'll work closely with leaders and peers who are dedicated to driving the success of the business.
Impactful Work:
Join a company that's trusted by thousands of SMEs and plays a critical role in empowering busine