Director of Revenue Operations

At Skyline Payments, we empower small and medium-sized businesses (SMBs) by delivering payment solutions that enhance their growth and operational efficiency. Our sales team is the engine of our growth and we're looking for a Director of Revenue Operations to make that engine run efficiently, consistently, and at scale. This role is about discipline and leverage: building the SOPs the sales team runs on, configuring our CRM to its full capability, and removing every point of friction that slows our reps down.

This is a leadership seat. You'll report directly to the CEO, and own the systems and processes that keep the sales team on track. If you've turned a scrappy sales team into a well-run operation before, and you know a CRM inside out, this role is for you.

What Makes You a Perfect Fit:

• A Sales-Efficiency Obsessive: You see every manual step, every dropped follow up, and every messy pipeline as a problem to engineer away.
• A CRM Power User: You don't just use a CRM-you configure it to do work the team would otherwise do by hand.
• A Process Builder: You design the SOPs and playbooks that make a sales team's performance repeatable instead of dependent on individuals.
• Builds and Develops Leaders: You've hired, coached, and grown ops talent, and you know your job is to make your team successful.
• Executive Presence: You turn pipeline reality into decisions the CEO and sales leadership can act on, and you can defend a plan and a budget.
• Strategic and Hands-On: You set the direction but you'll still get into the CRM, the SOP, or the forecast yourself when it matters.

What You’ll Do:

As Director of Revenue Operations, you will own the systems and processes that make Skyline's sales team efficient:

• Sales SOP & Playbook Development: Build and maintain the SOPs the sales team runs on: prospecting, pipeline stages, deal progression, follow-up cadences, and handoffs.
• CRM Ownership & Full Configuration: Own the CRM end-to-end and configure it to its full capability including fields, stages, workflows, automations, and reporting.
• Sales Efficiency & Automation: Hunt down manual work and bottlenecks across the sales motion and automate them, so reps spend their time selling.
• Pipeline & Deal Hygiene: Enforce pipeline discipline and deal-stage integrity so the pipeline is always clean, current, and trustworthy.
• Forecasting & Sales Reporting: Own the dashboards and forecasting that give sales leadership real visibility into pipeline, activity, and performance.
• Lead Management & Routing: Make sure inbound and outbound leads reach the right rep quickly and nothing falls through the cracks.
• Sales Enablement: Equip the team with the cadences, templates, and process guardrails that shorten ramp time and increase win rates.
• Quota & Commission Operations: Operationalize quota tracking and commission/comp so targets and payouts are accurate and transparent.

Requirements

What We Are Looking For:

• Proven experience leading Revenue Operations or Sales Operations at a senior level (Head of / Director / VP) in a scaling company, ideally B2B SaaS, FinTech, or merchant payments
• A track record of making a sales team more efficient: turning ad hoc selling into a repeatable, measurable operation
• Deep, hands-on CRM expertise: configuring a CRM to its full capability, not just administering it
• Strong experience building sales SOPs, playbooks, and process from the ground up
• Hands-on experience with automation to eliminate manual sales work (e.g., Zapier, Make, or native CRM workflows)
• Demonstrated ownership of pipeline hygiene, forecasting, and sales KPIs with measurable results
• Experience with quota and commission operations
• Experience managing and developing sales talent
• Strong executive communication: able to influence leadership and hold a sales team to process
• Sound judgment operating in fast-paced, ambiguous, and evolving environments.

What We Offer

• Hybrid Work: This is a remote job in Portugal.
• Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM CST
• Compensation Package: We offer a competitive compensation package that rewards your expertise and contributions.
• Equipment: To be provided.
• Career Growth Opportunities: Skyline Payments is growing rapidly, and with that comes a wealth of opportunities for personal and professional development. We offer paths for career advancement and access to training resources to help you continue to learn and grow in your career.
• Collaborative Culture: