German Speaking Customer Support Representative
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Are you eager to apply your linguistic skills to a dynamic position in one of Europe's top seaside cities? We are searching for meticulous, customer-centered individuals to join our vibrant, multicultural German-Speaking Financial Support Team based in Porto, Portugal.
Role Summary
Representing a world-leading financial institution, you will deliver high-quality service, build lasting client trust, and support a seamless digital banking experience for German-speaking users.
Primary Responsibilities
- Client Support: Assist global customers via phone and email with daily account operations, portal navigation, and banking queries.
- Issue Resolution: Troubleshoot complex account issues and elevate specialized cases to internal technical units.
- Compliance: Maintain strict adherence to global banking regulations, security protocols, and privacy standards.
- Data Entry: Maintain up-to-date interaction logs and accurate client profile details in enterprise software platforms.
Ideal Profile
- Languages: C1/C2 German fluency with B2 English proficiency for internal communication and training.
- Communication: Strong interpersonal skills, professional phone etiquette, and the ability to explain financial concepts simply.
- Adaptability: Eager to learn modern financial software systems, administrative tools and fast-paced procedures.
- Experience: Banking experience is not required; full paid onboarding is provided to ensure your long-term success.
Compensation & Perks
- Salary: Attractive base pay aligned with a comfortable lifestyle in Porto.
- Health & Wellness: Comprehensive private medical and life insurance starting on day one.
- Growth: Clear internal progression structures with leadership roles regularly filled from within.
- Workplace: Contemporary office facilities with open collaborative working spaces.
- Culture: Dynamic international atmosphere featuring language clubs, social events and recreational sports leagues.
Relocation Package
- Accommodation: Private room in a company-managed apartment provided upon arrival.
- Travel: Full reimbursement for your initial flight ticket to Portugal.
- Admin Support: Hands-on assistance from HR to secure your tax (NIF) and social security numbers.
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