Spanish & English-Speaking Customer Service Specialist -Lisbon, Portugal
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We are recruiting Spanish- and English-speaking Customer Service Specialists for an international company in Lisbon. You will support businesses and advertisers using a leading social media platform's advertising tool, providing excellent service in Spanish and English.
Key responsibilities
- Support advertisers with social media advertising products and paid campaigns in Spanish and English
- Help clients set up, manage and troubleshoot their paid campaigns
- Resolve customer enquiries accurately and professionally
- Deliver a high-quality, customer-focused service experience
What we're looking for
- Fluent Spanish and English, written and spoken
- Previous experience in paid campaign management
- Experience in digital marketing
- Contact centre or service experience for an advertising technology company
- Confident use of social media products and a basic understanding of digital advertising
- Strong customer service orientation
- Availability to work rotating shifts
- A degree in Marketing or a related field is a plus
- Right to work in Portugal
What's on offer
- Competitive base salary, paid over 14 months
- Welcome bonus, paid in monthly instalments during the first year
- Daily meal allowance
- Attendance bonus
- International, multicultural work environment in the heart of Lisbon
Working hours
- Full-time, on-site
- Initial schedule: Monday to Sunday, shifts from 07:00 to 16:00 or 10:00 to 19:00
- Future schedule (to be confirmed): 24/7 rotating shifts, Monday to Sunday, with 2 rotating days off
Location
On-site in Lisbon, Portugal. This role does not include relocation support, so it suits candidates already based in Lisbon or able to relocate independently.
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