Team Leader | German Market
5 meses atrás
Your contribution to something big:
Job purpose and objective.
Team supervision and coordinate operations as specified in the service agreements and within KPI standards.
Duties and responsibilities.
Motivation, leadership, and personal development of Service Experts Sets team targets in alignment with department and division strategy/ targets, manages resource allocation, recruitments for the team, escalations, and quality topics. Initiates and follow up actions related to the “Performance Dialogue & Coaching” meetings with each Service Expert Supports in conflict and change management (if necessary) Has basic expertise of respective agreed customer service (according to contract) Support during service and/or tool implementation Operational contact for stakeholders/customers. The position is that of managing expectations of the different services and stakeholders while ensuring business continuity. Proactively drives continuous process improvements, operational efficiencies, implements corrective measures after aligning with impacted stakeholders. Analyze and derive actions from quality assurance. Coordination and/or processing technical initial trainings (knowledge transfer to SEs) Initiate intraday actions to improve KPIs of daily operations. Is part of the department leadership for location/ department related common issues and for defining strategic way forward. Identifies and drives measures to obtain cost efficiencies within respective scope of control.
Qualifications
What distinguishes you:
Education and Language
Education completed successfully (or any other comparable qualification) English: C1 (Mandated irrespective of team) Service language is mandatory (German): C1Work Experience:
3 years of Team leading and/or 3 to 5 years in relevant operations expertiseSoft-Skills:
Problem solver and ability to firefight in stressful environment Prioritize and delegate Ability to communicate (assertively if required), motivate the team and influence the team and stakeholder Ability to proactively resolve problems Ability to comprehend and think from a department perspective and not only from a team perspectiveTo consider:
Personality: Motivate and organize himself/herself and others, open-minded, sensitive, but also assertive Problem solving : Complexity of the problems encountered, and its extension; and quality and autonomy of rational required by the function to identify, define, and find solutions that are presented to it. Working method: Work responsibly, pro-active, well-structured and manage tasks prioritization.
Additional Information
What we offer you:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
Success stories don´t just happen. They are made...
Make it happen We are looking forward to your application
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