French Customer Support Agent for PVH retail

3 semanas atrás

Lisbon, Portugal Cross Border Talents Tempo inteiro

Vous êtes passionné par la relation client et les technologies ? Vous cherchez à voyager et explorer le monde ?

Venez à Lisbonne Capitale du surf, de la bonne ambiance, de l’art et de la culture.

Votre mission en tant qu’agent du service client sera de supporter l’activité en offrant la meilleure qualité de service aux utilisateurs, tout en travaillant pour l’une des plus prestigieuses marques au monde.


Voici ce que vous allez faire :

• Répondre aux appels entrant et aux demandes des clients en résolvant leurs problèmes en faisant preuve d’empathie et de professionnalisme.

Vous serez responsable de la sécurité des contenus publiés sur les réseaux sociaux, en vous assurant qu'ils sont conformes à la réglementation ;

• Examiner les vidéos, l’images, l'audio, rechercher du contenu inapproprié, avant qu'il ne soit pas mis en ligne ;

• Éliminer et bloquer les contenus non conformes, ainsi que filtrer, organiser et évaluer les informations ;

• Contribuer à créer une meilleure expérience utilisateur, en aidant à améliorer également les stratégies et les opérations ;

• Signaler immédiatement tout contenu qui enfreint la réglementation communautaire.

• Maintenir une saisie précise des demandes, questions et réactions des consommateurs dans la base de données des services à la clientèle.

• Résoudre les problèmes à l'aide de questions ouvertes, de documents d'assistance et de formations sur le système.

• Être en mesure de proposer des recommandations pour résoudre des problèmes courants ou des questions fréquemment posées.

Requirements

• Langue maternelle française (C1 ou C2) ;

• Bonne connaissance de l'anglais (B2) ;

• Vous avez un passeport européen ou un permis légal pour travailler au Portugal ;

• Vitesse de frappe de 25 mots à la minute ;

• Disponibilité pour travailler sur des postes décalés ;

• Une première expérience en contact client est un plus ;

• Bonne écoute et empathie ;

• Esprit d'équipe et flexibilité ;

• Bonne gestion de son temps.

Benefits

• Frais de déplacement remboursés ;

• Prise en charge à l'aéroport ;

• Possibilité de vivre dans l'un des appartements de l'entreprise, tous frais payés ;

• Indemnité de repas ;

• Formation et coaching ;

• Excellente opportunité de travail dans une entreprise multinationale de premier plan;

• Travail stable et progression de carrière;

• Assurance maladie privée dès le premier jour ;

• Cours de portugais gratuits, activités sportives et événements organisés.



Respecting your privacy (and your right to inbox sanity), we have a simple question. In 2019, we’ll publish several high-quality job posts and articles on topics like ICT, Engineering, and Business Process Outsourcing. Would you like to stay connected? Due to new data privacy laws, we need your permission to keep sharing this great content. Please let us know.

  • Online Fashion

    Há 1 mês

    Lisbon, Portugal PVH Corp. Tempo inteiro

    If you are a fashionista who knows the ins and outs of high-end fashion trends you probably know how PVH Corp. plays a great role in the apparel industry.Then there’s a high chance that you would be interested in having an international career experience abroad where you can make a difference with your special interest in the fashion industry.With the...

  • Online Fashion

    3 semanas atrás

    Lisbon, Portugal PVH Corp. Tempo inteiro

    If you are a fashionista who knows the ins and outs of high-end fashion trends you probably know how PVH Corp. plays a great role in the apparel industry.Then there’s a high chance that you would be interested in having an international career experience abroad where you can make a difference with your special interest in the fashion industry.With the...

  • Sports Retail Customer Service Agent

    3 semanas atrás

    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    You are ready to show your fashion expertise? A big sportswear brand is looking for support for their customer service team. Be responsible for the needs of the customers and find the best solution to make them happy again. You appreciate the quality of products and services. Do you know what makes the difference? Show this in the contact with customers and...

  • Sports Retail Customer Service Agent

    Há 1 mês

    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    You are ready to show your fashion expertise? A big sportswear brand is looking for support for their customer service team. Be responsible for the needs of the customers and find the best solution to make them happy again. You appreciate the quality of products and services. Do you know what makes the difference? Show this in the contact with customers and...

  • Retail Customer Service Agent

    4 semanas atrás

    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    You love pets and want to share your knowledge with other people?You are interested in being part of a multicultural team in a company which works alongside well-known brands?You want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have your experience of a lifetime!Your responsibilities and...

  • Retail Customer Service Agent

    4 semanas atrás

    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    You love pets and want to share your knowledge with other people?You are interested in being part of a multicultural team in a company which works alongside well-known brands?You want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have your experience of a lifetime!Your responsibilities and...

  • Retail Customer Service Agent

    3 semanas atrás

    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    You love pets and want to share your knowledge with other people?You are interested in being part of a multicultural team in a company which works alongside well-known brands?You want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have your experience of a lifetime!Your responsibilities and...

  • Retail Customer Service Agent

    4 semanas atrás

    Lisbon, Portugal Blu Selection Tempo inteiro

    You love pets and want to share your knowledge with other people? You are interested in being part of a multicultural team in a company which works alongside well-known brands? You want to relocate to the beautiful capital of Portugal – Lisbon? Then this could be the perfect opportunity for you to have your experience of a lifetime! Your...

  • Retail Customer Service Agent

    3 semanas atrás

    Lisbon, Portugal Blu Selection Tempo inteiro

    You love pets and want to share your knowledge with other people? You are interested in being part of a multicultural team in a company which works alongside well-known brands? You want to relocate to the beautiful capital of Portugal – Lisbon? Then this could be the perfect opportunity for you to have your experience of a lifetime! Your...

  • Customer Support voor Modezaak PVH

    2 meses atrás

    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    Als je een fashionista bent die de ins en outs van high-end fashion trends kent, dan weet je waarschijnlijk ook hoe PVH Corp. een grote rol speelt in de kledingindustrie. Dan is de kans groot dat je geïnteresseerd bent in een internationale carrière-ervaring in het buitenland waar je een verschil kunt maken met jouw interesse in de mode-industrie. Net als...

  • Customer Support voor Modezaak PVH

    2 semanas atrás

    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    Als je een fashionista bent die de ins en outs van high-end fashion trends kent, dan weet je waarschijnlijk ook hoe PVH Corp. een grote rol speelt in de kledingindustrie. Dan is de kans groot dat je geïnteresseerd bent in een internationale carrière-ervaring in het buitenland waar je een verschil kunt maken met jouw interesse in de mode-industrie. Net als...

  • Customer Service Support for Fashion Retailer PVH

    2 meses atrás

    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    If you are a fashionista who knows the ins and outs of high-end fashion trends you probably know how PVH Corp. plays a great role in the apparel industry. Then there’s a high chance that you would be interested in having an international career experience abroad where you can make a difference with your special interest in the fashion industry. Just like...

  • Sports Retail Customer Service Agent

    Há 1 mês

    Lisbon, Portugal Blu Selection Tempo inteiro

    You are ready to show your fashion expertise? A big sportswear brand is looking for support for their customer service team. Be responsible for the needs of the customers and find the best solution to make them happy again. You appreciate the quality of products and services. Do you know what makes the difference? Show this in the contact with customers and...

  • Sports Retail Customer Service Agent

    3 semanas atrás

    Lisbon, Portugal Blu Selection Tempo inteiro

    You are ready to show your fashion expertise? A big sportswear brand is looking for support for their customer service team. Be responsible for the needs of the customers and find the best solution to make them happy again. You appreciate the quality of products and services. Do you know what makes the difference? Show this in the contact with customers and...

  • Sports Retail Customer Service Agent

    Há 3 dias

    Lisbon, Portugal Blu Selection Tempo inteiro

    You are ready to show your fashion expertise? A big sportswear brand is looking for support for their customer service team. Be responsible for the needs of the customers and find the best solution to make them happy again. You appreciate the quality of products and services. Do you know what makes the difference? Show this in the contact with customers and...

  • French speaking Customer Advisor Agent in Lisbon

    Há 1 mês

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    We are seeking a motivated and customer-oriented individual to join our team as a French-speaking Customer Service Agent in Lisbon. As a Customer Service Agent, you will play a crucial role in ensuring a seamless and positive experience for our French-speaking customers. You will be responsible for addressing customer inquiries and resolving issues via...

  • French speaking Customer Advisor Agent in Lisbon

    3 semanas atrás

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    We are seeking a motivated and customer-oriented individual to join our team as a French-speaking Customer Service Agent in Lisbon. As a Customer Service Agent, you will play a crucial role in ensuring a seamless and positive experience for our French-speaking customers. You will be responsible for addressing customer inquiries and resolving issues via...

  • Customer Support Specialist

    Há 1 mês

    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    Passionate about Customer Care and looking for a new challenge in vibrant Lisbon? Be responsible for the needs of the customers and find the best solution to make them happy again. Our client is looking for a Customer Service Specialist for the retail sector specializing in luxury products. This is a leading sleep company selling high-quality mattresses and...

  • Customer Support Specialist

    3 semanas atrás

    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    Passionate about Customer Care and looking for a new challenge in vibrant Lisbon? Be responsible for the needs of the customers and find the best solution to make them happy again. Our client is looking for a Customer Service Specialist for the retail sector specializing in luxury products. This is a leading sleep company selling high-quality mattresses and...

  • Customer Support Specialist

    Há 1 mês

    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    Passionate about Customer Care and looking for a new challenge in vibrant Lisbon? Be responsible for the needs of the customers and find the best solution to make them happy again. Our client is looking for a Customer Service Specialist for the retail sector specializing in luxury products. This is a leading sleep company selling high-quality mattresses and...