Service Desk Engineer

4 meses atrás


Lisbon, Portugal Eurofins Tempo inteiro

Job Description

In a nutshell

As a Service Desk Agent you will be first point of contact to support employees in all IT related queries; especially, end users regarding LIMS Applications. 

Where will you be based and what business will you support?

As part of the Europe Service Desk Team, you will be based in Lisbon, and provide support to Environment Testing Portugal business. This covers approx. 1,000 end-users and more than 100 sites across Portugal. We support the lab, office and VIP internal users to enable the business to run smoothly.

How can you help us?

As 1st Level Support Provide technical support to Portugal based end-users (in Portuguese) by identifying problems, researching and answering questions, troubleshooting problems or forwarding them to the 2nd level support.

You will support end users regarding:

Workplace related queries and issues. M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows). Identity and Access Management queries. Printing related queries. Desktop and Server patching Applications related problems requiring triage to respective application support group.

Your main activities will be:

Register, classify, route, follow-up and resolve request according to internal processes; Own the incoming requests and manages escalations; Support the creation operational documents/instructions for Service Desk team; Identify and document Workarounds; Support maintenance and accuracy of Knowledge articles available for end-users via service portal; Execute, participate and report on IT & Application project rollout. Identify candidates for Service Catalogue items based on commonly requested items by end users; 

Qualifications

Are you our kind of extraordinary?

You have:

Proven experience in a Service Desk agent function; Experience in troubleshooting Windows 10, 11; Understanding of M365, ability to support user issues; Excellent communication and interpersonal skills; Very good command of English written and spoken; Very good command of Portuguese written and spoken; Can do approach and capability to work in dynamically changing environment.

What else should I know?

The following skills and experience are considered a plus: 

Windows Server and AD experience; Networking experience; Service Now Ticketing usage; ITIL Foundation certificate; Azure Cloud knowledge; SCCM & Intune experience.

Additional Information

What can we offer you?

competitive salary package , including bonus and benefits; Extensive on-the-job coaching and training opportunities ; A hybrid working setup Challenges within a multi-cultural and cross-regional team  as part of the international and fast-growing Eurofins organization; A  dynamic working environment  with a good team spirit where personal development and growth are highly encouraged. 

Your application:

As the role and Eurofins' IT Talent Acquisition team are international, please ensure to submit your application in  English .

Want to know more about us?

We support your development  Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway Eurofins companies are committed to supporting your career development.

We embrace diversity  Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal


  • Service Desk

    5 meses atrás


    Lisbon, Portugal Equação IT Tempo inteiro

    Service Desk Estamos com uma oportunidade para um dos nossos parceiros, uma empresa com projetos nacionais e internacionais e que está em um crescimento impressionante no mercado português e Europeu. Venha fazer parte dessa equipa de sucesso! Requisitos: • Studies Technical Engineer; • Experiência 2 a 3 anos; • Espanhol e Português nível...

  • Service Desk Technician

    5 meses atrás


    Lisbon, Portugal Claranet Tempo inteiro

    We are passionate about what technology can do. We want to continually improve our service, people and technology. We are proud that our customers benefit from our knowledge and experience. We are Claranet and if you share our beliefs, we are looking for you! Because we aspire to do more and better, we are looking for a Service Desk Technician to...

  • Service Desk Technician

    5 meses atrás


    Lisbon, Portugal ConvaTec Tempo inteiro

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...


  • Lisbon, Portugal Factis Tempo inteiro

    Service Desk – Técnico Suporte e Operação IT (m/f) Pretende-se recrutar colaboradores para as posições de SERVICE DESK (Suporte de 1ª e 2ª Linha) e FIELD SUPPORT ENGINEER / TÉCNICO DE SUPORTE INFORMÁTICO. DESCRIÇÃO Procuramos técnicos (M/F) com perfil dinâmico, criativo, proactivo, com excelente capacidade de comunicação e...

  • Service Desk Technician

    4 meses atrás


    Lisbon, Portugal Intelcia Tempo inteiro

    Na Intelcia, player global de sucesso há 20 anos, asseguramos as condições para atrair, acolher e desenvolver o talento numa cultura de pertença, positiva, inspiradora de evolução contínua! Estamos à procura de Service Desk Technician! A Intelcia Portugal tem uma oportunidade para ti! A tua função Atendimento telefónico - apoio...


  • Lisbon, Portugal Intelcia Tempo inteiro

    Intelcia, acteur mondial du succès depuis 20 ans, offre les conditions idéales pour attirer, accueillir et développer les talents dans une culture d'appartenance, positive et inspirante d'évolution continue ! Nous recherchons un analyste de service desk de N1 motivé et expérimenté pour rejoindre du client équipe de service desk RH. Dans ce rôle,...

  • Service Desk Technician

    5 meses atrás


    Lisbon, Portugal Claranet Tempo inteiro

    We're fast learners, hard workers, natural collaborators... and we Make Modern Happen ! Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to...

  • Service Desk Analyst

    1 semana atrás


    Lisbon, Portugal Capgemini Tempo inteiro

    CAPGEMINI ENGINEERINGAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide...


  • Lisbon, Portugal HCLTech Tempo inteiro

    Description We are searching for a Service Desk Agent German Speaker that is effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment and wants to make a real impact on the technology industry. As a Service Desk Agent with HCL Technologies, you will be the first point of contact for supply...


  • Lisbon, Portugal HCLTech Tempo inteiro

    Description We are searching for a Service Desk Agent Finnish Speaker that is effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment and wants to make a real impact on the technology industry. As a Service Desk Agent with HCL Technologies, you will be the first point of contact for supply...

  • Service Desk Analyst

    3 meses atrás


    Lisbon, Portugal Capgemini Tempo inteiro

    CAPGEMINI ENGINEERINGAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide...

  • Service Desk Analyst

    5 meses atrás


    Lisbon, Portugal Capgemini Tempo inteiro

    CAPGEMINI ENGINEERINGAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide...

  • Service Desk Analyst

    5 meses atrás


    Lisbon, Portugal Capgemini Tempo inteiro

    CAPGEMINI ENGINEERING At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they...

  • Service Desk Analyst

    5 meses atrás


    Lisbon, Portugal Capgemini Tempo inteiro

    CAPGEMINI ENGINEERING At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they...

  • Service Desk Analyst

    5 meses atrás


    Lisbon, Portugal Capgemini Tempo inteiro

    CAPGEMINI ENGINEERING At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they...

  • Service Desk Analyst

    1 semana atrás


    Lisbon, Portugal Capgemini Tempo inteiro

    CAPGEMINI ENGINEERINGAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide...

  • Front Desk Associate

    2 meses atrás


    Lisbon, Portugal WeWork Tempo inteiro

    About the Opportunity Please note, this role is a temporary role from December until August . As a Front Desk Associate , you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests! While no one day will look exactly the same, you will report to one of WeWork’s beautiful...


  • Lisbon, Portugal HCL Technologies Portugal Tempo inteiro

    We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).As a Service Desk Agent with HCL Technologies, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders. The ideal candidate will be an effective communicator, an...

  • EUC L1 Support Engineer

    5 meses atrás


    Lisbon, Portugal DeRisk Technologies Tempo inteiro

    DeRisk Technologies is seeking a motivated and skilled EUC L1 Support Engineer to join our team. The ideal candidate will be responsible for managing desktop devices (hardware, software, and connectivity) incidents through to resolution. They will also manage IMAC and desk-side support services, as well as provide support for complex and soft break-fix...


  • Lisbon, Portugal Faurecia Tempo inteiro

    Job Description New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you’re willing to contribute and create value for tomorrow’s...