Incident Management

Job Description In a nutshell As a Change & Incident Manager, you will handle change & incident management effectively by coordinating with global support teams to ensure service restoration/fix as soon as possible, while driving improvement in service availability.  You will be chair of the change management board, and accountable for change...

At FCCN, serviços digitais da FCT (Permanent), in Lisbon, PortugalExpires at: 2025-02-06Remote policy: Onsite jobThe FCCN, the digital services of FCT - Fundação para a Ciência e Tecnologia, has as its primary mission to provide Portuguese academic and research communities with the technological means to produce science and knowledge of excellence. We...

Location: Portugal, Poland, Brazil Work model: Hybrid (1-2 days per week in the office) This is one of a key cybersecurity role within the global Information Security organization.  The individual fulfilling this Information Security Manager role in Vulnerability Management team will partner closely with IT professionals both within the core Global...

Job DescriptionThe service to be provided has main focus on providing support to Identity and Access Management platforms with the service of Digital People Solutions and other application platforms.The role includes:• Application support for the company's IT services (Identity Management application) & other Digital People Solutions platforms.• Incident...

KEY RESPONSIBILITIES Service Asset and Configuration Management Analyst Role Description As a Service Asset and Configuration Management Analyst within the ServiceNow platform team at the Group Technology department, you’ll play a crucial role in creating and maintaing healthy and solid CMDB. Your responsibilities include: Maintaining the...

How will you make an impact? HOW WILL YOU MAKE AN IMPACT? Operational responsibility for IAM services at Richemont across the EMEA region. Liaise with IT teams and consumers to ensure user satisfaction. Implement process and tool rollouts, keeping IT teams involved. Provide knowledge transfer to IT teams and application owners.  ...

Job DescriptionAbout the Role:We are seeking an experienced Application Support Specialist (L1/L2) to join our client, a leading institution in the banking sector. This role is integral in maintaining and optimizing the applications crucial to the bank's daily operations. The ideal candidate will possess strong technical and analytical skills and have a...

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen ! Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to...

Company Description The Alter Solutions Group is an IT Consultancy group, promoter of Digital Transformation, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in thirteem countries: Germany, Belgium, Brazil, United States of America, Canada, Morocco,...

Company Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris.   In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in thirteen countries: Germany, Belgium, Brazil,...

DeRisk Technologies is seeking a motivated and skilled EUC L1 Support Engineer to join our team. The ideal candidate will be responsible for managing desktop devices (hardware, software, and connectivity) incidents through to resolution. They will also manage IMAC and desk-side support services, as well as provide support for complex and soft break-fix...

Job Description Job description:   The support team provides application support and maintenance of Tier 1 applications on a 24/7 basis, The team provides 24/7 support from Europe, India and the US. Main Tasks: This role will involve functional support of collateral applications. The activities to be carried out are: Provide functional...

Job DescriptionJob description:  The support team provides application support and maintenance of Tier 1 applications on a 24/7 basis,The team provides 24/7 support from Europe, India and the US.                                         Main Tasks:This role will involve functional support of collateral applications.The...

With over 102 million customers in 56 countries, AXA's strong global franchises and three lines of expertise - Property & Casualty, Life & Savings and Asset Management - provide a distinctive business portfolio. As a company whose business is to protect people, we have a responsibility to leverage our skills, resources and risk expertise to build a stronger...

Job DescriptionWe are seeking a highly skilled and motivated Application Security Specialist and Cyber Security Incident Management to join our team. The role focuses on ensuring robust application security, IT security compliance, cybersecurity measures, and production security. The ideal candidate will possess a strong understanding of security...

Descrição do empregoAs Information Security & Business Continuity Officer, you will ensure that the proper governance is in place in the respective local entity to align the information security strategy with our business strategy and to support the respective local entity to implement the needed organizational and technical measures to manage risks and...

Description Are you a German and English speaker looking for a new challenge at a Swiss Telcom company in Lisbon?We have the role for you!Functions:To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. ...

Hi! We are DATA Group and we are searching for the best talent! Our goal is to simplify our clients' lives with innovative IT solutions. We operate at global scale and we are expanding to Portugal! If you are passionate and have the desire to make the difference, we want to get to know you! Join us to be part of this incredible adventure! Who are we looking...

Company Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in thirteen countries: Germany, Belgium, Brazil,...

What does a great Premier Helpdesk Analyst do? • Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues. • Manage incidents from our omni-channel offerings that include but are not limited to; Phone, Web Submit, Chat and Email. • Identify and correctly troubleshoot all problems reported to...