Senior Technician Production Support
Há 1 mês
Job description:
The support team provides application support and maintenance of Tier 1 applications on a 24/7 basis,
The team provides 24/7 support from Europe, India and the US.
Main Tasks:
- This role will involve functional support of collateral applications.
The activities to be carried out are:
- Provide functional support for the applications
- Execution of requests from business, development and other support teams
- Prioritize, track and resolve incidents/requests using the Service Now application.
- Analyze change requirements, test changes and coordinate releases
- Keep the collective team knowledge base up to date.
- Batch Monitoring and troubleshooting
- Site Handover/follow the Sun
- Ad-Hoc Reporting
- Application Queries
- Automatic reporting
- User Access issues
- Mailbox Management
- Monitoring \ Health checks
- Static data changes
- User training
- Alerting based incidents / setup
- System Health checks
- Dashboard maintenance
Qualifications
Technical Skills:
- Application support experience
- SQL Server /Oracle and Sybase
- ServiceNow/ticketing tools
- GENEOS/monitoring tools
- Understanding of Linux/Unix and Windows Server
Language Skills:
- English – Fluent
Soft Skills:
- Ability to manage priorities, incidents and problems.
- Good communication skills and teamworking.
- knowledge sharing
- Problem solving
- Time management
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