Senior Technician Production Support

Há 1 mês


Lisbon, Portugal Alter Solutions Tempo inteiro
Job Description

Job description:  

The support team provides application support and maintenance of Tier 1 applications on a 24/7 basis,

The team provides 24/7 support from Europe, India and the US.                                        

 

Main Tasks:

  • This role will involve functional support of collateral applications.

The activities to be carried out are:

  • Provide functional support for the applications
  • Execution of requests from business, development and other support teams
  • Prioritize, track and resolve incidents/requests using the Service Now application.
  • Analyze change requirements, test changes  and coordinate releases
  • Keep the collective team knowledge base up to date.  
  • Batch Monitoring and troubleshooting
  • Site Handover/follow the Sun
  • Ad-Hoc Reporting
  • Application Queries
  • Automatic reporting
  • User Access issues
  • Mailbox Management
  • Monitoring \ Health checks
  • Static data changes
  • User training
  • Alerting based incidents / setup
  • System Health checks
  • Dashboard maintenance

 


Qualifications

Technical Skills:

  • Application support experience                            
  • SQL Server /Oracle and Sybase                             
  • ServiceNow/ticketing tools                                    
  • GENEOS/monitoring tools                                     
  • Understanding of Linux/Unix and Windows Server                                     

 

Language Skills:

  •  English –  Fluent

 

Soft Skills:

  • Ability to manage priorities, incidents and problems.                                
  • Good communication skills and teamworking.                              
  • knowledge sharing                                    
  • Problem solving                                         
  • Time management                                      

 





  • Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Job Description Job description:   The support team provides application support and maintenance of Tier 1 applications on a 24/7 basis, The team provides 24/7 support from Europe, India and the US. Main Tasks: This role will involve functional support of collateral applications. The activities to be carried out are: Provide functional...


  • Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Job Description The goal of the Application Support team is to ensure an effective and responsive first and second level of support for all the applications under its scope. This team is also responsible to maintain, guarantee and improve the current service provided by the transversal applications by identifying root causes, suggest and implement...


  • Lisbon, Portugal Alter Solutions Tempo inteiro

    Job DescriptionThe goal of the Application Support team is to ensure an effective and responsive first and second level of support for all the applications under its scope.This team is also responsible to maintain, guarantee and improve the current service provided by the transversal applications by identifying root causes, suggest and implement improvements...

  • Application Production

    2 meses atrás


    Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Job Description Job description:  The candidate will play a major role in handling Incidents, BAU service requests and Infra Maintenance activities and work in team in shift basis (24/7 production support). Will be working in 24/7 production support ( Shifts/Weekend/Public holiday) Will be working in on-call support outside regular business hours...


  • Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Company Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada,...

  • Application Production

    2 meses atrás


    Lisbon, Portugal Alter Solutions Tempo inteiro

    Job DescriptionJob description: The candidate will play a major role in handling Incidents, BAU service requests and Infra Maintenance activities and work in team in shift basis (24/7 production support).Will be working in 24/7 production support (i.e Shifts/Weekend/Public holiday)Will be working in on-call support outside regular business hours (Weekday /...


  • Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Job Description Mission: Ensure the technical and functional support of production applications. Ensure operational conditions for the services. Contribute to applications releases and intervene in case of incidents and also in preventive situations. MAIN RESPONSIBILITIES -solve incidents and service requests within their scope by ensuring that the...


  • Lisbon, Portugal Alter Solutions Tempo inteiro

    Job DescriptionMission:Ensure the technical and functional support of production applications. Ensure operational conditions for the services. Contribute to applications releases and intervene in case of incidents and also in preventive situations.MAIN RESPONSIBILITIES-solve incidents and service requests within their scope by ensuring that the service is...


  • Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Company Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada,...

  • FR Speaker

    4 meses atrás


    Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Company Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada,...


  • Lisbon, Portugal AxiansPT Tempo inteiro

    At AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. It is also part of our culture to care about the environment and to carry out actions of social and environmental corporate responsibility.This could be your opportunity to join a project of...

  • Support Technician

    Há 1 mês


    Lisbon, Portugal Alter Solutions Tempo inteiro

    Job DescriptionProvide 2nd line technical support, handling escalated incidents from 1st line support.Troubleshoot and resolve issues related to hardware, software, networks, and applications.Diagnose system errors, identify root causes, and implement solutions to prevent reoccurrence.Manage and maintain IT systems, ensuring optimal performance and...

  • Support Technician

    Há 1 mês


    Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Company Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris.   In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil,...

  • Production Engineering

    2 meses atrás


    Lisbon, Portugal Alter Solutions Tempo inteiro

    Job DescriptionJob Description:As a Cash Equities Execution APS, the contractor will integrate a global team supporting and delivering a world-class global execution platform. This role is crucial in maintaining our competitive edge by providing high-quality support and rapid solutions to our trading desks and external clients.In this role, the contractor...

  • Production Engineering

    2 meses atrás


    Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Job Description Job Description: As a Cash Equities Execution APS, the contractor will integrate a global team supporting and delivering a world-class global execution platform. This role is crucial in maintaining our competitive edge by providing high-quality support and rapid solutions to our trading desks and external clients. In this role, the...


  • Lisbon, Portugal AxiansPT Tempo inteiro

    At AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. It is also part of our culture to care about the environment and to carry out actions of social and environmental corporate responsibility.This could be your opportunity to join a project of...

  • Service Desk Technician

    6 meses atrás


    Lisbon, Portugal Claranet Tempo inteiro

    We are passionate about what technology can do. We want to continually improve our service, people and technology. We are proud that our customers benefit from our knowledge and experience. We are Claranet and if you share our beliefs, we are looking for you! Because we aspire to do more and better, we are looking for a Service Desk Technician to...


  • Lisbon, Portugal Landing.jobs Tempo inteiro

    At CGD (Permanent), in Lisbon, Portugal Expires at: 2025-10-30 Remote policy: Partial remote CGD is the largest financial group in Portugal, with a presence in 23 countries. It is a market leader in deposits, credit, insurance, and investment funds. It ranks 109th among global banks and 69th in Europe. It has over 2 million digital customers. We are looking...


  • Lisbon, Portugal AxiansPT Tempo inteiro

    At AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. It is also part of our culture to care about the environment and to carry out actions of social and environmental corporate responsibility.This could be your opportunity to join a project of...

  • Service Desk Technician

    6 meses atrás


    Lisbon, Portugal ConvaTec Tempo inteiro

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...