Application Production Support
Há 1 mês
Job Description
The goal of the Application Support team is to ensure an effective and responsive first and second level of support for all the applications under its scope.
This team is also responsible to maintain, guarantee and improve the current service provided by the transversal applications by identifying root causes, suggest and implement improvements on the current processes. The team also following strictly the ITIL practices on their daily activities.
In addition to the daily application support activity, the Application Support team contributes to the definition of non-functional requirements that a new application must respect before going in production. Moreover, it participates in the definition and implementation of projects to reduce support activity needed on critical systems.
Requirements:
At least 5 years-long experience Teamwork attitude: work cooperatively toward a common objective Accuracy: manage details to fully achieve required objectives and safeguard the context Stress management and self-control: keep efficiency and effectiveness in an environment with a high level of context switching; be able to handle multiple incoming enquiries according to the urgency keeping a positive thinking Problem solving: consider issue by gathering relevant information, analyzing data, evaluating alternatives to find out tactical solutions Strong analytical skills: break down problems into components by identifying relevant issue and recognizing connections Responsiveness: promptly address needs based on understanding their priorities and constrains Autonomy: manage own work in order to take the appropriate actions Proactivity: be able to anticipate issues or new technical requirements thus addressing to the appropriate teams/colleaguesResponsibilities:
Technical support on applications, both locally developed and third parties internally hosted Internal end user/external counterparties support / communicationsMain Activities:
Monitoring the application status Monitoring the infrastructure server resources Replying and taking in charge the incoming phone calls or ITSM support/incident tickets Tracking all the incoming requests on the ticketing system Updating the progress of the execution of all tasks in the ticketing tools Assessing the priority of the incoming requests involving the key people who might be helpful define it Performing the analysis, planning all technical tasks required and executing them Defining tactical solutions to resume processes as quick as possible Contributing to find out the incident root cause Engaging the proper escalation path for all situations Adopting the global and departmental guidelines, IT best practices and IT Security recommendations Guaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activities Acting as the first point of contact for all tasks/enquiry related to production Managing the communication with internal end-users and external clients for the topics in-scopeMain Tasks:
Support the business in their IT needs and understand the business workflows and scenarios Maintaining a proper coverage in their designated shift Voluntarily picking up work and tasks as received over email, phone or in person Provide business, team members and other project/task partnering teams updates on the issue/task/project Understand the underlying issue and the associated patch fix/release and identify systemic issue Contribute towards better post-release checkouts Improving day to day tasks by writing scripts and automate tasks that are procedure oriented Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team
Qualifications
Technical Skills:
ITIL Linux red hat Troubleshooting incidents Devops tool Chain (Jenkins,…) Oracle Exadata ETL (IBM Data Stage preferable) CFT Autosys Dynatrace Cloud conceptsSoft Skills:
Good communication skills Autonomous and proactive person Team player Think out-of-the box and come up with new ideas/ improvements for the processesLanguage Skills:
English fluency (mandatory)
-
Application Production Support
5 meses atrás
Lisbon, Portugal Alter Solutions Tempo inteiroJob DescriptionThe goal of the Application Support team is to ensure an effective and responsive first and second level of support for all the applications under its scope.This team is also responsible to maintain, guarantee and improve the current service provided by the transversal applications by identifying root causes, suggest and implement improvements...
-
FR Speaker
4 meses atrás
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroCompany Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada,...
-
Application Production Support
4 semanas atrás
Lisbon, Portugal AxiansPT Tempo inteiroAt AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. It is also part of our culture to care about the environment and to carry out actions of social and environmental corporate responsibility.This could be your opportunity to join a project of...
-
Application Production Support
7 meses atrás
Lisbon, Portugal AxiansPT Tempo inteiroAt AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. It is also part of our culture to care about the environment and to carry out actions of social and environmental corporate responsibility.This could be your opportunity to join a project of...
-
Application Support Engineer
5 meses atrás
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroJob Description APPLICATION SUPPORT ENGINEER Working from Portugal integrated with the IT Finance Department, you integrate the Resources and Skills Department as an Application support engineer to ensure the common tasks of an application support engineer. Available to travel within and outside Portugal, work remotely and in an hybrid model (office...
-
Application Support Analyst
3 meses atrás
Lisbon, Portugal InnoWave Tempo inteiroInnoWave is looking for an Application Support Analyst to integrate our team.The person needs to be available to work hybrid in the Lisbon area.Application Support AnalystResponsibilitiesFocused mainly on process development and automationApplication SupportDevelop tools and processes in the scope of service managementAnalyze, document and improve internal...
-
Senior Technician Production Support
2 meses atrás
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroJob Description Job description: The support team provides application support and maintenance of Tier 1 applications on a 24/7 basis, The team provides 24/7 support from Europe, India and the US. Main Tasks: This role will involve functional support of collateral applications. The activities to be carried out are: Provide functional...
-
Application Support Analyst
2 meses atrás
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroJob Description We are looking for a candidate that is able to handle Application Support activities, and that will play a major role in handling Incidents, BAU service requests and Application Support activities in shifts. Main Tasks: Provide functional & technical support (batchs, interfaces…) Adhere to Service Level objective target and...
-
Senior Technician Production Support
2 meses atrás
Lisbon, Portugal Alter Solutions Tempo inteiroJob DescriptionJob description: The support team provides application support and maintenance of Tier 1 applications on a 24/7 basis,The team provides 24/7 support from Europe, India and the US. Main Tasks:This role will involve functional support of collateral applications.The...
-
IT Application Support Technician
Há 1 mês
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroJob Description Mission: Ensure the technical and functional support of production applications. Ensure operational conditions for the services. Contribute to applications releases and intervene in case of incidents and also in preventive situations. MAIN RESPONSIBILITIES -solve incidents and service requests within their scope by ensuring that the...
-
IT Application Support Technician
4 meses atrás
Lisbon, Portugal Alter Solutions Tempo inteiroJob DescriptionMission:Ensure the technical and functional support of production applications. Ensure operational conditions for the services. Contribute to applications releases and intervene in case of incidents and also in preventive situations.MAIN RESPONSIBILITIES-solve incidents and service requests within their scope by ensuring that the service is...
-
Application Production Support
2 meses atrás
Lisbon, Portugal Expleo Tempo inteiroOverview Expleo is a trusted partner for your innovation journey. As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future-proof your business. With a smart blend of bold thinking and reliable execution, we’re able to fast-track innovation through each step of your...
-
Application Support
Há 1 mês
Lisbon, Portugal Alter Solutions Tempo inteiroJob Description2nd line of application supportKnowing the procedures and participating in the task automation processManaging and monitoring service levelsCommunication with technical/functional teamsBuilding and updating documentation and materials to support servicesAnalyzing, documenting and improving internal processes and tools.Analysis and resolution...
-
Application Support
Há 1 mês
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroCompany Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil,...
-
Application Manager
Há 1 mês
Lisbon, Portugal Landing.jobs Tempo inteiroAt Decskill (Permanent), in Lisbon, PortugalExpires at: 2025-04-21Remote policy: Partial remoteWe are looking for an Application Manager to join us on a hybrid project.Responsabilities:Be responsible for the configuration, administration, maintenance and monitoring Windows / Linux server landscapes and virtualization software, both in the cloud and in...
-
Application Support for IT, EN/German
3 semanas atrás
Lisbon, Portugal Alter Solutions Tempo inteiroJob DescriptionThe service to be provided has main focus on providing support to Identity and Access Management platforms with the service of Digital People Solutions and other application platforms.The role includes:• Application support for the company's IT services (Identity Management application) & other Digital People Solutions platforms.• Incident...
-
Production Engineering
3 meses atrás
Lisbon, Portugal Alter Solutions Tempo inteiroJob DescriptionJob Description:As a Cash Equities Execution APS, the contractor will integrate a global team supporting and delivering a world-class global execution platform. This role is crucial in maintaining our competitive edge by providing high-quality support and rapid solutions to our trading desks and external clients.In this role, the contractor...
-
Production Engineering
3 meses atrás
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroJob Description Job Description: As a Cash Equities Execution APS, the contractor will integrate a global team supporting and delivering a world-class global execution platform. This role is crucial in maintaining our competitive edge by providing high-quality support and rapid solutions to our trading desks and external clients. In this role, the...
-
Application Support
5 meses atrás
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroCompany Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada,...
-
APS Transversal Production
3 meses atrás
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroCompany Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada,...
