Application Support

Há 1 mês


Lisbon, Portugal Alter Solutions Tempo inteiro
Job Description

  • 2nd line of application support
  • Knowing the procedures and participating in the task automation process
  • Managing and monitoring service levels
  • Communication with technical/functional teams
  • Building and updating documentation and materials to support services
  • Analyzing, documenting and improving internal processes and tools.
  • Analysis and resolution of incidents and problems

 


Qualifications

  • Strong functional analysis skills;
  • SQL/MYSQL;
  • Use of Unix/Linux environment;
  • Familiar with IT best practice standards/tools such as ITIL;
  • Scripting languages (e.g. KSH/Bash; Python; Perl)
  • Gitlab


Additional Information

  • Knowledge of JAVA language
  • Knowledge of Cloud Based environments (IBM CLoud or MS Azure preferred)
  • Terraforms


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