IT Application Support Technician

Há 2 dias


Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

Job Description

Mission:
Ensure the technical and functional support of production applications. Ensure operational conditions for the services. Contribute to applications releases and intervene in case of incidents and also in preventive situations.

MAIN RESPONSIBILITIES
-solve incidents and service requests within their scope by ensuring that the service is re-established as quickly as possible and in full coordination and transparency with the areas concerned;
-ensure proper management of access to applications, following the relevant recommendations within its scope;
-contributes to the construction of dashboards for production monitoring and carries out the actions defined for service improvement;
-monitor the implementation of planned changes to the production plan, ensuring their proper implementation;
-verifies the functional and technical quality of interfaces / communications between applications;
-monitor the state of the technical components of the applications;
-ensure compliance with the SLS defined in the supported applications with 24/7 weekly rotation within the team for critical incidents. (1 prevention week and 15 additional monthly hours of work where 50% may be Sundays and holidays).
-ensure and keep up to date manuals, technical documentation and operational procedures;
-review and monitor application performance data in order to improve service quality and user experience;
-ensure the technical installation and configuration of catalog applications;
-actively contributes to CI/CD processes by developing automation scripts;
-define and implement controls facilitating the supervision of services;
-It must carry out the training required for the proper functioning of its area and enterprise and ensure that the team carries it out.
-It can perform other activities, not specified above, necessary for the pursuit of the objectives and proper functioning of the Center of Expertise and participates in the Tribes' ceremonies as an advisor to ITops.

Qualifications

Technical Skills: 

-RedHat Jboss EAP and (Administration)
-OpenShitf (micro-services) 
-Web Services (SOAP/XML)
-Relational BDs (MSSQL Server; Postgre); 
*Principals de java;
-Web Services (SOAP/XML);
-Sos Linux RHEL, Windows Server. 
-Jenkins; 
-DevOps Guideline, Agile/Scrum methodologies.

Soft skills: 
Excellent communication and interpersonal relations capability:
Be flexible and adaptable in a multicultural environment:
Motivation and Responsibility:
Proactivity and dynamism:
Create and innovate / solve problems
Working in team 
Focus on Results
Resilience 
Drafting and adapting a process 
Analyse
Define Pertinent Performance Indicators 

Professionals Skills:
-IT and cybersecurity
-IT knowledge
-Production operations
-Relation IT / Business



  • Lisbon, Portugal AxiansPT Tempo inteiro

    At AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. It is also part of our culture to care about the environment and to carry out actions of social and environmental corporate responsibility.This could be your opportunity to join a project of...


  • Lisbon, Portugal Alter Solutions Tempo inteiro

    Job DescriptionMission:Ensure the technical and functional support of production applications. Ensure operational conditions for the services. Contribute to applications releases and intervene in case of incidents and also in preventive situations.MAIN RESPONSIBILITIES-solve incidents and service requests within their scope by ensuring that the service is...


  • Lisbon, Portugal askblue Tempo inteiro

    Do you know AskBlue?We were born in 2013, and we provide services in the field of information technology.We are looking for IT Technical support Technician (Helpdesk) to join our company in one of our projects, in Lisbon. Relevant Skills / Experience:Very Strong soft skills with strong focus in customer happiness and excellent communication skills...


  • Lisbon, Portugal askblue Tempo inteiro

    Do you know AskBlue?We were born in 2013, and we provide services in the field of information technology.We are looking for Senior Technician Production Support to join our company in one of our projects, in Lisbon. Main Responsibilities:This role will involve functional support of collateral applications;Provide functional support for the...

  • Application Support

    Há 2 dias


    Lisbon, Portugal Alter Solutions Tempo inteiro

    Job Description2nd line of application supportKnowing the procedures and participating in the task automation processManaging and monitoring service levelsCommunication with technical/functional teamsBuilding and updating documentation and materials to support servicesAnalyzing, documenting and improving internal processes and tools.Analysis and resolution...


  • Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Job Description The goal of the Application Support team is to ensure an effective and responsive first and second level of support for all the applications under its scope. This team is also responsible to maintain, guarantee and improve the current service provided by the transversal applications by identifying root causes, suggest and implement...


  • Lisbon, Portugal AxiansPT Tempo inteiro

    At AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. It is also part of our culture to care about the environment and to carry out actions of social and environmental corporate responsibility.This could be your opportunity to join a project of...


  • Lisbon, Portugal Alter Solutions Tempo inteiro

    Job DescriptionThe goal of the Application Support team is to ensure an effective and responsive first and second level of support for all the applications under its scope.This team is also responsible to maintain, guarantee and improve the current service provided by the transversal applications by identifying root causes, suggest and implement improvements...


  • Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Job Description APPLICATION SUPPORT ENGINEER Working from Portugal integrated with the IT Finance Department, you integrate the Resources and Skills Department as an Application support engineer to ensure the common tasks of an application support engineer. Available to travel within and outside Portugal, work remotely and in an hybrid model (office...


  • Lisbon, Portugal AxiansPT Tempo inteiro

    At AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. It is also part of our culture to care about the environment and to carry out actions of social and environmental corporate responsibility.This could be your opportunity to join a project of...


  • Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Company Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada,...

  • Application Support

    Há 3 dias


    Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Company Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris.   In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil,...


  • Lisbon, Portugal InnoWave Tempo inteiro

    InnoWave is looking for an Application Support Analyst to integrate our team.The person needs to be available to work hybrid in the Lisbon area.Application Support AnalystResponsibilitiesFocused mainly on process development and automationApplication SupportDevelop tools and processes in the scope of service managementAnalyze, document and improve internal...

  • Application Support

    4 meses atrás


    Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Company Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada,...


  • Lisbon, Portugal Alter Solutions Tempo inteiro

    Job DescriptionWe are looking for a candidate that is able to handle Application Support activities, and that will play a major role in handling Incidents, BAU service requests and Application Support activities in shifts.Main Tasks:Provide functional & technical support (batchs, interfaces…)    ...

  • Application Support Analyst

    4 semanas atrás


    Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Job Description We are looking for a candidate that is able to handle Application Support activities, and that will play a major role in handling Incidents, BAU service requests and Application Support activities in shifts. Main Tasks: Provide functional & technical support (batchs, interfaces…) Adhere to Service Level objective target and...


  • Lisbon, Portugal AxiansPT Tempo inteiro

    At AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. It is also part of our culture to care about the environment and to carry out actions of social and environmental corporate responsibility.This could be your opportunity to join a project of...


  • Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Job Description Job description:   The support team provides application support and maintenance of Tier 1 applications on a 24/7 basis, The team provides 24/7 support from Europe, India and the US. Main Tasks: This role will involve functional support of collateral applications. The activities to be carried out are: Provide functional...


  • Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Company Description The Alter Solutions Group is an IT Consultancy group, promoter of Digital Transformation, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in thirteem countries: Germany, Belgium, Brazil, United States of America, Canada, Morocco,...


  • Lisbon, Portugal Alter Solutions Tempo inteiro

    Job DescriptionJob description:  The support team provides application support and maintenance of Tier 1 applications on a 24/7 basis,The team provides 24/7 support from Europe, India and the US.                                         Main Tasks:This role will involve functional support of collateral applications.The...