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Company Description
Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris.
In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada, United States of America, Morocco, Spain, France, Luxembourg, Poland, Portugal and Serbia. Also in 2022, we were certified as a Great Place to Work.
In Portugal, we partner with over 120 clients and a team of over 500 people, working in projects for industries as diverse as banking, insurance, transportation, aviation, energy, and telecom.
Headquarters of the Nearshore IT center, Alter Solutions Portugal has a dedicated team of around 30 specialized professionals, integrated into projects with several internationally renowned clients.
Job Description
We are currently seeking an Application Production Support to join our teamin Lisbon .
Main skills requested for this position:5 years of experience.Knowledge of system architecture.Knowledge of SQL, Shell, Identification and monitoring.Coordination of stakeholders.Analysis, logic and critical thinking for design and support incident management.Ability to synthesize.Planned initiative and pedagogy.Ability to plan and prioritize and responsiveness.Excellent interpersonal (B2 / C1).English (B2 / C1).Available to work in a hybrid working model in Lisbon.-
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Lisbon, Portugal Blu Selection Tempo inteiroYour responsibilities and impact as a Technical Support for Software Services will be:Providing support to customers by responding to inbound requests and document relevant case informationAssisting users with pre-sales, general inquiries and technical support issues via phone/email/social media channelsAdapting the brand's voice and tone for interactions...
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