Application Production
4 semanas atrás
Job description: The candidate will play a major role in handling Incidents, BAU service requests and Infra Maintenance activities and work in team in shift basis (24/7 production support).
- Will be working in 24/7 production support (i.e Shifts/Weekend/Public holiday)
- Will be working in on-call support outside regular business hours (Weekday / Weekend)
Main Tasks:
- Review and create application Support knowledge articles.
- Ensure all production deliverables are aligned with bank standards and best practices.
- Strong knowledge on batch processing and to support production incidents.
- Analyzing system logs and identifying potential issues with infrastructure and Application related issues.
- Service monitoring, alerting, reporting and continuous improvement of the service quality and availability.
Qualifications
Technical Skills:
- Provide technical support to system and application related issues on the respective WINDOWS/ Linux environments used by the different domains in Wealth Management.
- UNIX shell scripting/ PowerShell/ Python knowledge to automate the server/service/process restarts and other day-to-day activity.
- Basic knowledge on Autosys (i.e – create new job’s/Modify the existing Job’s).
- Strong Knowledge in ITIL process
Language Skills:
- English – N3 – Expert
Soft Skills:
- Critical thinking
- Communication skills - oral & written
- Ability to share / pass on knowledge
- Personal Impact / Ability to influence
- Analytical Ability
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