Application Production

4 semanas atrás


Lisbon, Portugal Alter Solutions Tempo inteiro
Job Description

Job description: The candidate will play a major role in handling Incidents, BAU service requests and Infra Maintenance activities and work in team in shift basis (24/7 production support).

  • Will be working in 24/7 production support (i.e Shifts/Weekend/Public holiday)
  • Will be working in on-call support outside regular business hours (Weekday / Weekend)                             

               

Main Tasks:

  • Review and create application Support knowledge articles.                                    
  • Ensure all production deliverables are aligned with bank standards and best practices.        
  • Strong knowledge on batch processing and to support production incidents.                        
  • Analyzing system logs and identifying potential issues with infrastructure and Application related issues.                                
  • Service monitoring, alerting, reporting and continuous improvement of the service quality and availability.                                   

 


Qualifications

Technical Skills:

  • Provide technical support to system and application related issues on the respective WINDOWS/ Linux environments used by the different domains in Wealth Management.                      
  • UNIX shell scripting/ PowerShell/ Python knowledge to automate the server/service/process restarts and other day-to-day activity.                            
  • Basic knowledge on Autosys (i.e – create new job’s/Modify the existing Job’s).                
  • Strong Knowledge in ITIL process                                       

 

Language Skills:

  •  English – N3 – Expert

 

Soft Skills:

  • Critical thinking                            
  • Communication skills - oral & written                                
  • Ability to share / pass on knowledge                                 
  • Personal Impact / Ability to influence                                
  • Analytical Ability                                          



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