Office Support Escalation Engineer

1 semana atrás

Lisbon, Portugal Microsoft Tempo inteiro

Overview

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

In Modern Work (MW), we help our customers get and stay productive with Microsoft 365 product families.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.


This role is flexible in that you can work up to 100% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications:

Must have solid experience with at least one M365 workloads, technical consulting experience, or information technology experience. Advanced Knowledge of Microsoft 365 Office Client Applications (Word, Excel, PowerPoint, OneNote, Access), usage, feature and functionalities and understanding of general troubleshooting methods. Good knowledge of Office Deployment & Activation process, OCSI (Office Client Server Integration) and Troubleshooting issues with Office Web Access, Usage, Feature and Functionalities. Responsible to drive technical solutions and advices to customer's issues and questions; Deliver technical trainings and write technical articles.

Preferred Qualifications:

Experience in Customer Service & Support, Technical literacy and hands on approach. Understand Microsoft ecosystem and have some additional knowledge or appettite to learn about other techs that are key players for Office Apps (windows, Identity, ODSP, Internet, XML, etc.).

Language Qualification:
English Language: confident in reading, writing and speaking.

Fluency in German and/or French would be considered as a strong asset.

Responsibilities

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

  • Support Escalation Engineer

    1 semana atrás

    Lisbon, Portugal Microsoft Tempo inteiro

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...

  • Support Escalation Engineer

    1 semana atrás

    Lisbon, Portugal Microsoft Tempo inteiro

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...

  • Support Escalation Engineer

    1 semana atrás

    Lisbon, Portugal Microsoft Tempo inteiro

    Overview As a Support Escalation Engineer, within Security & Compliance, you will own, troubleshoot and solve complex customer technical issues. You will be joining a team that is multi disciplinary, supporting multiple products, supporting small to medium segment customers. This opportunity will allow you to accelerate your career growth by honing...

  • Lead Support Engineer

    Há 5 dias

    Lisbon, Portugal Alter Solutions Tempo inteiro

    Job DescriptionLocation will be Lisbon and the working model will be Hybrid, with at least 3 days at the office. Candidates must be living in Portugal.  Requirements:2-5 years of experience as a Team leadership and/or management  Bachelor’s degree in computer science or related field5-8 years of demonstrable C++ experience Responsibilities:Lead Support...

  • Lead Support Engineer

    Há 3 dias

    Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Company Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada,...

  • Junior IT Support Engineer

    2 meses atrás

    Lisbon, Portugal Pipedrive Tempo inteiro

    We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...

  • Junior IT Support Engineer

    4 semanas atrás

    Lisbon, Portugal Pipedrive Tempo inteiro

    We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...

  • EUC L1 Support Engineer

    3 meses atrás

    Lisbon, Portugal DeRisk Technologies Tempo inteiro

    DeRisk Technologies is seeking a motivated and skilled EUC L1 Support Engineer to join our team. The ideal candidate will be responsible for managing desktop devices (hardware, software, and connectivity) incidents through to resolution. They will also manage IMAC and desk-side support services, as well as provide support for complex and soft break-fix...

  • EUC L1 Support Engineer

    4 semanas atrás

    Lisbon, Portugal DeRisk Technologies Tempo inteiro

    DeRisk Technologies is seeking a motivated and skilled EUC L1 Support Engineer to join our team. The ideal candidate will be responsible for managing desktop devices (hardware, software, and connectivity) incidents through to resolution. They will also manage IMAC and desk-side support services, as well as provide support for complex and soft break-fix...

  • Technical Support Engineer

    Há 3 dias

    Lisbon, Portugal Hexa People Tempo inteiro

    == HYBRID JOB (2 days / week at the office) == What you can expect: Our client specializes in cybersecurity solutions, offering advanced technologies to protect businesses from evolving digital threats. With a team of dedicated experts, the focus lies on innovation and collaboration to ensure the resilience and security of our client's digital assets. What...

  • Hardware Support Dutch Speaker

    Há 1 mês

    Lisbon, Portugal HCLTech Tempo inteiro

    Description We are looking for a Technical Customer Support to provide first and second level support to Client’s customers and technicians with related incidents for Production printers and Digital Front End. Advice and assist users solving problems related to software, hardware, and configuration, using the defined channels of service...

  • Desktop Support Engineer L1

    4 semanas atrás

    Lisbon, Portugal Excis Compliance ltd Tempo inteiro

    Job Description Responding to client support requests. Contacting clients to find out the nature of the problem. Travelling to the client’s location or connecting via remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer...

  • Hardware Support Dutch Speaker

    Há 1 mês

    Lisbon, Portugal HCLTech Tempo inteiro

    Description: We are looking for a Technical Customer Support to provide first and second level support to Client’s customers and technicians with related incidents for Production printers and Digital Front End. Advice and assist users solving problems related to software, hardware, and configuration, using the defined channels of service (telephony system,...

  • Technical Support Engineer

    Há 1 mês

    Lisbon, Portugal Microsoft Tempo inteiro

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...

  • Technical Support Engineer

    Há 4 dias

    Lisbon, Portugal Microsoft Tempo inteiro

    Overview With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...

  • Senior Application Support Engineer

    Há 1 mês

    Lisbon, Portugal Epam Tempo inteiro

    Description DESCRIPTION Our client is a multinational universal bank and financial services holding company. Currently, we are looking Application Support Engineer with an expertise in AS to make our team even stronger. Responsibilities Follow up user requests in 2STRACK/Service Now Assure response time is adequate to the priority of...

  • Senior Application Support Engineer

    4 semanas atrás

    Lisbon, Portugal Epam Tempo inteiro

    Description DESCRIPTION Our client is a multinational universal bank and financial services holding company. Currently, we are looking Application Support Engineer with an expertise in AS to make our team even stronger. Responsibilities Follow up user requests in 2STRACK/Service Now Assure response time is adequate to the priority of...

  • Technical Support Engineer

    Há 5 dias

    Lisbon, Portugal Microsoft Tempo inteiro

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...

  • Desktop Support Engineer L1

    4 semanas atrás

    Lisbon, Portugal Excis Compliance ltd Tempo inteiro

    Responding to client support requests. Contacting clients to find out the nature of the problem. Travelling to the client’s location or connecting via remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. ...

  • Customer Support Agent with German

    Há 3 dias

    Lisbon, Portugal wedosupport Tempo inteiro

    Description Are you fluent in German and English? Are you passionate about providing top-notch customer support? If so, we want you to join our team at WeDoSupport!‍Main Responsibilities:Deliver exceptional support to our customers via email and live chat, primarily in German.Process inquiries with attention to detail and content.Proactively...