Dutch Back Office Advisor for a Video Game Brand

Há 7 dias


Porto, Portugal Foundever Tempo inteiro

Dutch Back Office Advisor for a Video Game Brand - Porto, Portugal

Req ID#: 386638

Porto, Portugal, PT

Job Description:

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?
Are you Dutch native or fluent with strong English communication skills? 
Looking to make your career in a multicultural environment? 
So we have the perfect opportunity for you

Our client is a world market leader gaming brand of home video game consoles and production company.

As a Back Office Advisor in this project, your daily responsibilities will include:

Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives Be a first point of contact for resolving escalated customer inquiries, complaints, and technical issues related to hardware, software, subscriptions and online services Conduct thorough investigations into escalated cases, gathering relevant information from multiple sources, analyzing data and identifying root causes to determine appropriate solutions Communicate with customers via phone, email, chat to understand their concerns, provide updates on the status of their cases and deliver resolutions in a timely and professional manner  Make informed decisions and recommendations based on company policies, product knowledge and customer needs, balancing business objectives with customer satisfaction Manage escalations effectively, prioritizing urgent cases, escalating to higher levels of management or technical support teams when necessary and ensuring resolution within established timelines Maintain accuracy and detailed records of escalated cases, including descriptions of the issues reported, actions taken and resolutions provided, in accordance with company policies and regulatory requirements Identify recurring issues or trends in escalated cases and collaborate with relevant teams to implement process improvements, update knowledge bases and enhance customer support procedures Conduct regular reviews and audits of escalated cases to ensure compliance with company standards, service level agreements and regulatory requirements Provide guidance, training, and support to front-line customer service representatives on handling complex issues and escalating cases appropriately Complete daily tasks as allocated in an efficient and timely manner Monitor and control numerous concurrent tasks in tandem Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

Native or Proficient level of Dutch (C2) Advanced level of English (C1) Previous experience in customer services or escalation support role, preferably within the gaming industry or tech support environment Excellent listening, communication and interpersonal skills in supported languages, interacting professionally with customers, colleagues and technical support teams Patience, empathy and resilience in handling challenging customer situations with professionalism and empathy Brand Ambassador, gaming enthusiastic and a community advocate Ability to work independently and collaboratively in a fast-paced environment, adapting to changing priorities and deadlines Strong problem-solving skills, with the ability to analyze complex technical issues, troubleshoot hardware and software problems and identify solutions Commitment to continuous learning and professional development in the field of customer service, gaming industry trends and technical support best practices Able to follow guidelines and instructions Ability to keep calm and clear-headed in critical situations, demonstrating confidence when imparting information or dealing with troubled callers Good knowledge of client’s procedures for dealing with customer complaints/inquiries/issues Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies  Proficiency in using customer relationship management (CRM) software, ticketing systems, and other relevant tools  Previous, demonstrable experience with creation of online help resources Experience with policy work, or help resource project management Attention to detail troubleshooting skills Makes the customers feel confident that their needs are being met Dependable, reliable and able to perform duties with minimum supervision Preferable college degree or related work experience Computer literate Must hold EU citizenship or valid work permit Be a local candidate or willing to relocate to Portugal

Benefits.

Signing bonus Relocation package Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today 


Job Segment: CRM, Brand Ambassador, Relationship Manager, Technical Support, Technology, Marketing, Customer Service



  • Porto, Portugal Sitel Corp. Tempo inteiro

    .Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Dutch Back Office Advisor for a Video Game Brand - Porto, Portugal Do you want to be part of a team whose motto is Play Has No Limits? Are you Dutch native or fluent with strong English communication skills? Looking to...


  • Porto, Portugal Foundever Tempo inteiro

    Dutch Back Office Advisor for a Video Game Brand - Porto, Portugal Req ID#: 386638 Porto, Portugal, PT Job Description: Come and work with us. Do you want to be part of a team whose motto is Play Has No Limits? Are you Dutch native or fluent with strong English communication skills?  Looking to make your career in a multicultural environment?  So we...


  • Porto, Portugal Sitel Corp. Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Dutch Back Office Advisor for a Video Game Brand - Porto, Portugal Do you want to be part of a team whose motto is Play Has No Limits?Are you Dutch native or fluent with strong English communication skills? Looking to...


  • Porto, Portugal Sitel Corp. Tempo inteiro

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Dutch Back Office Advisor for a Video Game Brand - Porto, Portugal Do you want to be part of a team whose motto is Play Has No Limits?Are you Dutch  native or fluent with strong English communication skills?Looking to make...


  • Porto, Portugal Foundever™ Tempo inteiro

    Come and work with us. Do you want to be part of a team whose motto is Play Has No Limits?Are you German native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you! Our client is a world market leader gaming brand of home video game consoles and...


  • Porto, Portugal Foundever™ Tempo inteiro

    Come and work with us. Do you want to be part of a team whose motto is Play Has No Limits?Are you German native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you! Our client is a world market leader gaming brand of home video game consoles and...


  • Porto, Porto, Portugal Adecco Tempo inteiro

    Dutch | Administrative Back-office Porto Administrativo, Secretariado, Receção Ref: We are looking for an Administrative Assistant fluent in Dutch and English for a client in Porto.Are you interested?Apply nowThe purpose of the role is to: Prepare customs entry documentation based on paperwork supplied with the shipment; Check if all customs documentation...


  • Porto, Portugal Linde Global Services Tempo inteiro

    Linde Global Services **Customer Service Advisor Front Office - Dutch Speaker (M/F/d)** Porto (Maia), Portugal (req9265) **What you will enjoy doing** - In this role you will take care of that the data received from the customers is accurately and timely maintained is part of your job - Further, you will ensure the maintenance of Master Data Management -...


  • Porto, Porto, Portugal Talent Search People Tempo inteiro

    Back Office Specialist with a Native Level of Dutch or English Porto Back Office Specialist with a Native Level of Dutch or EnglishPorto Porto, Porto, Portugal Where will you work? Our client is one of the biggest multinationals in Porto.What will you do? In your day:You'll provide assistance via phone/mail/email/chat from customer simple and complex queries...


  • Porto, Portugal Adecco Tempo inteiro

    We are looking for an Administrative Assistant fluent in Dutch and English for a client in Porto. Are you interested? Apply now! The purpose of the role is to Prepare customs entry documentation based on paperwork supplied with the shipment; Check if all customs documentation is completed correctly; Contact customers by phone/ email to provide any missing or...


  • Porto, Porto, Portugal Adecco Tempo inteiro

    We are looking for an Administrative Assistant fluent in Dutch and English for a client in Porto. Are you interested? Apply now The purpose of the role is to Prepare customs entry documentation based on paperwork supplied with the shipment; Check if all customs documentation is completed correctly; Contact customers by phone/ email to provide any missing or...


  • Porto, Portugal Adecco Tempo inteiro

    ??We are looking for an Administrative Assistant fluent in Dutch and English for a client in Porto. Are you interested? Apply now! The purpose of the role is to: ? Prepare customs entry documentation based on paperwork supplied with the shipment; ? Check if all customs documentation is completed correctly; ? Contact customers by phone/ email to provide...


  • Porto, Portugal Talent Search People Tempo inteiro

    Back Office Specialist with a Native Level of Dutch or English Porto Back Office Specialist with a Native Level of Dutch or EnglishPortoPorto, Porto, Portugal Where will you work?Our client is one of the biggest multinationals in Porto.What will you do?In your-- day:- You'll provide assistance via phone/mail/email/chat from customer simple and complex...


  • Porto, Portugal Talent Search People Tempo inteiro

    Back Office Specialist with a Native Level of Dutch or English Porto Back Office Specialist with a Native Level of Dutch or English Porto Porto, Porto, Portugal Where will you work?Our client is one of the biggest multinationals in Porto.What will you do?In your-- day:- You'll provide assistance via phone/mail/email/chat from customer simple and complex...


  • Porto, Portugal Talent Search People Tempo inteiro

    Back Office Specialist with a Native Level of Dutch or English Porto Back Office Specialist with a Native Level of Dutch or EnglishPorto Porto, Porto, Portugal Where will you work? Our client is one of the biggest multinationals in Porto.What will you do? In your-- day:- You'll provide assistance via phone/mail/email/chat from customer simple and complex...


  • Porto, Portugal PTW Tempo inteiro

    Job reference - 0388BE2F9E_crt:1673809353728 - Company Name - PTW - Salary - Competitive - Location - Porto, Portugal - Country - Portugal - Industry sector - Animation - Job start date - ASAP - Posted date - 15/01/2023 - Experience Level - Mid-Senior Level - Job type - Permanent | Full Time - Remote / Hybrid - No **Title**: Lead VFX Artist (Remote -...


  • Porto, Porto, Portugal Talent Search People Tempo inteiro

    Back Office Specialist with a Native Level of Dutch or English PortoBack Office Specialist with a Native Level of Dutch or EnglishPortoPorto, Porto, PortugalWhere will you work?Our client is one of the biggest multinationals in Porto.What will you do?In your day: You'll provide assistance via phone/mail/email/chat from customer simple and complex queries...


  • Porto, Porto, Portugal Talent Search People Tempo inteiro

    Back Office Specialist with a Native Level of Dutch or English Porto Back Office Specialist with a Native Level of Dutch or EnglishPortoPorto, Porto, Portugal Where will you work?Our client is one of the biggest multinationals in Porto.What will you do?In your day: You'll provide assistance via phone/mail/email/chat from customer simple and complex queries...


  • Porto, Portugal Manpower Tempo inteiro

    **ManpowerGroup is recruiting a Dutch Customer Support Fashion Advisor to represent our client’s brands by delivering outstanding customer service queries with clarity, passion and enthusiasm.** **Your responsibilities**: **- Handle and carefully respond to all customer inquiries;** **- Follow up to customer inquiries by taking specific action in a timely...

  • Customer Service

    3 semanas atrás


    Porto, Portugal BSP executive Tempo inteiro

    **¿Dónde trabajarás?**: Founded in 1879, our client is widely renowned and has more than 70,000 employees. Our client is a really exciting multinational company that is responsible for gazes production in the medical and industrial fields. **¿Qué harás?**: - As a Customer Service Front Office Advisor: - You will guide customers in facilitating the...