Reservations Manager

About Four Seasons Hotel Ritz Lisbon:

Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve. Inside, art-deco sensibilities mingle with an updated Louis XVI style, and a collection of important contemporary local artwork fills our halls. Outside, views of the city’s rolling hills and brightly tiled exteriors spread out before you. 

The hotels extensive outside terrace overlooking Eduardo VII Park, offers a true resort feel with its new outdoor pool and lush garden.

An urban oasis with a spa and indoor pool, and a rooftop fitness center with an outdoor running track overlooking the city’s seven hills.

Varanda, the modern restaurant vaunts top-level cuisine under the guidance of Chef Pascal Meynard. It is famous for the generous brunch and varied menu of gourmet delicacies.

Skillful curatorship – “” in Portuguese – lies at the heart of CURA, the hotel’s new restaurant where young Michelin-starred Chef and head culinary curator Pedro Pena Bastos selects his ingredients as meticulously as an artist chooses his paints, drawing from Lisbon’s rich regional palette of seasonal ingredients to create artisanal dishes of great depth, taste and meaning.

The most recent project- an outdoor swimming pool and bar with under-water music. The Hotel’s new pool area is a sophisticated oasis perfect for enjoying and relaxing dip with a refreshing drink. The Pool Bar’s menu offers a good selection of food, drinks and Lisbon-inspired cocktails.

Our opportunity:

We are looking for a Reservations Manager to join our Team in Lisbon

Why to join our Team:

You will be part of a talented Family and Unique Culture;

You will have the opportunity to be you, to show your skills and passion for flawless service;

You will have a wide range of career growth opportunities within Four Seasons hotel chain;

You will be rewarded with a competitive salary and advantages.

What will be your main responsibilities and duties:

Manage the day to day operation of the reservations department (function as resource for reservations sales agents; handle reservations sales calls; problem and conflict resolution; scheduling);

Operate and manage a Property Management System;

Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue;

Coordinate group inventory and allocations with the Director of Sales and/or Director of Marketing, develop and implement policies and procedures pertaining to the revenue management of reservations function;

Produce, analyze the following reports and recommend appropriate action to maximize revenue: Daily/Weekly Occupancy Reports. Assist the Director of Revenue with the following: budgeting; yield strategy; forecasting and rate discussions;

Assist the Director of Revenue with the production and publishing of the monthly analysis/report summarizing the month end reservations activity;

Establish and/or manage the following: Published, Package and Negotiated Rate Strategy Tiers, Segment Ceilings based on historical and current demand, incentive plans/program for Reservations agents and managers, Rate/Yield Strategy Worksheet, Rate/Yield Strategy within PMS, Front Desk Upsell program, Front Desk Perfect Fill Program; 

Maintain favorable working relationships among employees to promote maximum morale, productivity and efficiency;

Provide ongoing accurate and timely performance feedback/ conduct annual reviews. 

Display a high level of integrity and professionalism at all times in all dealing with guests and employees; 

Participate/Conduct/Attend scheduled departmental and Administrative meetings as requested; Yield, Forecast, Department, Pre-Con’s, Board of Operations. 

Essential Requirements:

College education or equivalent experience;

One to three years experience in a rooms division management;

Excellent communication and organization skills;

Previous customer experience and ability to work effectively under pressure;

Proficient computer skills and knowledge in Microsoft Office products, Opera, Salesforce and other programs as needed;

The candidate must hold the required authorization to work in an European country;

Reading, writing and oral proficiency both in Portuguese and English.

We are looking for people who share the Golden Rule: people who by nature, believe in treating others as we would have them treat us.

Send us your application

Learn more about our property and what it is like to work at Four Seasons by visiting: