Customer Journey Excellence Manager

Há 1 mês

Lisbon, Portugal Emma Tempo inteiro
Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company . Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off.We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.This is an exciting opportunity to join Emma and our Customer Excellence team. You will be responsible for taking our customer journey to the next level. You will drive the optimisation of our customer interactions for one of our contact platforms, making it an effortless experience for our customers. You will work alongside your team members to build a comprehensive and strategic customer journey for every single one of our customers.

What you will do

Lead projects to continuously develop new/further project and process. Stay focus on the end customer (Clients – B2B Partners – Retailers). Be closely aligned with all internal teams to understand where you will have the most impact and identify the best opportunities. Identify the operational weaknesses and elaborate optimization proposals. Monitor KPIs, improve and challenge them. Challenge all our partners and colleagues. Use data to drives results.

Who we are looking for

You are graduated of a Bachelor/Master and you already got experience in those fields and ideally in start-ups. You are autonomous to drive project to the end, identifying the right stakeholders. You are at ease with data, excel and the office tools. You are fluent in English (and any other languages would be a bonus). You are highly structured, with strong organizational talent. You are good at identifying problem and even better at solving them. You want to be challenged and to challenge others, while being open-minded and curious. Tableau/SQL is a plus.

What we offer

Discounts on our top-notch products;  Health insurance including dentist; The opportunity to collaborate with multinational teams; All the tools you need to build up your project and to reach your targets; A pet-friendly office; Full autonomy from day one, we will always be there to give you advice when needed; The possibility to build up your network with experts, key accounts partners, and stakeholders all over Europe; Always something to do, to learn. We swap teams often to share best practices. Become an Emmie Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up. ​We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible

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