Summer Position German Customer Agent in Lisbon

Há 1 mês

Lisbon, Portugal Cross Border Talents Tempo inteiro

Are you a German language wizard? Dive into a dynamic summer role with us and become our next Customer Agent Maestro

About Us:Step into the world of crafting game-changing customer experiences that drive global brand growth. With our blend of deep insights and cutting-edge technology, we're the architects behind integrated journeys that exceed expectations and scale effortlessly. Whether you're a startup or a global brand, we're the partner you've been searching for. Ready to redefine customer journeys? We've got you covered, no matter the complexity or scope.

Role Overview:As our German Customer Agent, you'll be the voice of excellence, providing stellar service to our clients through phone, email, and chat channels. Collaborate closely with our internal teams to elevate the customer experience and contribute to ongoing process enhancements. This summer role is your ticket to making a meaningful impact and ensuring top-notch customer satisfaction.

Key Responsibilities:

  • Engage and Resolve: Take charge of inquiries and tasks from our main queue, chat, and email. You'll be the go-to person for addressing and resolving customer needs across various channels.
  • Customer Support: Deliver accurate and timely responses to customer questions, ensuring their concerns are addressed and resolved to their satisfaction.
  • Problem-Solving: When faced with customer complaints, listen attentively, empathize, and work towards finding the best resolution while maintaining a positive and professional demeanor.

Qualifications:

  • German: C1/C2 proficiency
  • English: B2 proficiency

Why Join Us:

  • Attractive Salary: Competitive compensation packages that recognize and reward your skills and experience.
  • Performance Bonus: Opportunity to earn bonuses based on your contributions and achievements, fueling your drive to excel.
  • Meal Allowance: Benefit from a meal allowance to keep you fueled and focused throughout the day.
  • Transportation Allowance: Ease the cost of commuting with our transportation allowance, ensuring convenient and affordable travel.
  • Health and Life Insurance: Comprehensive coverage reflecting our commitment to your well-being.
  • Relocation Package: We offer a relocation package to assist with the move and get you settled comfortably.

Ready to embark on this customer support adventure? Submit your application today, and let's create exceptional experiences together

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