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Customer Service Specialist Russian
Há 1 mês
Job Summary:
We are seeking dynamic, young professionals fluent in Russian (C1) and English (B2) to join our vibrant Customer Service team in Lisbon.
If you're enthusiastic about helping people, eager to work in an international environment, and open to relocating, this opportunity is perfect for you
Responsibilities:
- Customer Support: Provide high-quality assistance to customers via phone, email, and chat in Russian and English.
- Problem-solving: Address customer inquiries, resolve issues efficiently, and ensure satisfaction.
- Product Knowledge: Stay informed about company products, services, and processes to provide accurate guidance.
- Documentation: Maintain detailed records of customer interactions and feedback in the CRM system.
- Team Collaboration: Work closely with colleagues and management to improve processes and customer experience.
Requirements:
- Language Skills:
- Russian Proficient (C1 level or higher).
- English Upper Intermediate (B2 level).
- Customer-oriented: Strong interpersonal and communication skills with a passion for helping others.
- Adaptability: Ability to work in a fast-paced, multicultural environment.
- Tech-Savvy: Basic understanding of digital tools and platforms; experience with CRM systems is a plus.
- Relocation Willingness: Open to moving to Lisbon, Portugal.
What We Offer:
- Relocation Package: Assistance with moving expenses, temporary accommodation upon arrival, and guidance on settling in.
- Training & Development: Comprehensive onboarding and continuous training to help you excel in your role.
- Career Growth: Opportunities for advancement within a global company.
- Work Environment: Modern office space in Lisbon with a supportive and inclusive team culture.
- Benefits: Competitive salary, performance bonuses, health insurance, and other perks.
Why Lisbon?
Known for its warm climate, vibrant culture, and rich history, Lisbon offers an excellent quality of life and is a hub for expats from around the world.
How to Apply:
If youre ready to embark on this exciting career journey, send your CV and a brief cover letter highlighting your language skills and customer service experience to [insert application email/website].
Join us in delivering exceptional service while enjoying the beauty of Lisbon
