Retail Training Coach

4 semanas atrás

Lisbon, Portugal Pandora Tempo inteiro

Retail Training Coach  

Porto, Portugal  

Scope - North Area 

Reporting to the Training Manager for Western Europe, you will join the training team that is composed of 10 people based in 3 markets - France, Spain, Portugal. This role is based in Porto and will contribute to the creation of training materials as well as ensuring the delivery of training through a variety of channels available. 

WHAT YOU WILL DO

The Field 

The Retail Training Coach will primarily be responsible for providing on-the-field coaching and support to store staff, as well as collaborating closely with Regional Sales Managers (RSMs) and District Sales Managers (DSMs) to improve key performance indicators (KPIs) and enhance overall team performance. 

Spend 2-3 days per week in-store, providing coaching and mentoring to store staff. 

Conduct "flash coaching" sessions to address immediate performance issues and provide real-time feedback. 

Collaborate with RSMs to identify areas for improvement and develop action plans to address them. 

Provide guidance and support to RSMs in implementing strategies to enhance store performance. 

Partner with DSMs to assess team performance and identify opportunities for improvement. 

Work in tandem with DSMs to implement initiatives aimed at driving KPI improvement and enhancing overall team effectiveness. 

Training Project Management

End-to-end project management (identifying needs; working as a group; implementation of training material)

Use of training tools with our sales teams at collection launches (storytelling, sales arguments)

Creation of toolkits for our sales teams depending on their needs

Creation of training workshops depending on the needs of our teams

Adaptation of Global Training content for the French market

Training (in person and virtually)  

Create and develop training content in line with business needs and training cadence

Lead training sessions (from 30 minutes to 2 days long)

Training different sales teams (Owned and Operated Stores, Franchises, Multibrands)

Lead training for specific collection or project launches with other services within Pandora

E-Learning 

Adapt Global learning content and update training modules on our training platform

Create new training content for our e-Learning platform (hybrid training, videos, podcasts, etc.)

Administration  

Prepare trainings and logistics

Follow up on and analyse training feedback from our colleagues

Follow up on the completion rate of online trainings

Accompany our various teams in their training plans

Accompany new joiners in their training for onboarding with Pandora

MORE ABOUT YOU 

Strong experience in on-the-ground training, leading in-person training sessions and managing training projects. 

Fluent in Portuguese and English. Spanish or French are a plus. 

Knowledge of Canva is a plus. 

Expert on MS Office (PowerPoint, Excel, Word). 

Did we get your attention? 

We hope that you feel confident applying, however if you have more questions regarding the role, please contact: 

Luca Maselli 

Talent Acquisition Team Iberia 

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you 

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site . 

About Pandora 

Pandora is the world’s largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than countries through 6, points of sale, including more than 2, concept stores. 

Headquartered in Copenhagen, Denmark, Pandora employs 30, people worldwide and crafts its jewellery at two LEED Gold-certified facilities in Thailand using mainly recycled silver and gold. Pandora is committed to leadership in sustainability and has set science-based targets to reduce greenhouse gas emissions by 50% across its own operations and value chain by . The company is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 23.4 billion (EUR 3.1 billion) in . 

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued. 

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