Junior Customer Solutions Expert

1 semana atrás


Lisbon, Portugal Pipedrive Tempo inteiro
We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.We’re looking for a junior customer solutions expert to support our amazing customers at our Lisbon office. In this role, you’ll work with our fantastic support team to address all our customers’ questions and queries. If you love to help people and create an impact, get in touch, we’d love to meet you

Your new adventure:

Work with support team members to quickly and efficiently answer customer questions in a friendly, personable manner Assist customers via live chat, email and on the telephone Collaborate with other teams like product management and engineering to stay abreast of Pipedrive’s latest features Identify the root causes of customer issues and offer appropriate solutions Help Pipedrive grow by turning both existing and new customers into loyal fans

Does this sound like you?

Fluency in spoken and written English and Portuguese Great customer service skills such as listening, responsiveness, follow-through and further escalation Excellent interpersonal and communication skills Ability to multitask and chat with several customers simultaneously Some knowledge of sales, for example, leads, opportunities, deal tracking and reporting A good understanding of email systems, filtering, spam and e-mail integration Experience working in a customer-facing role is a plus Experience with sales/CRM tools such as Salesforce or Zoho CRM is a plus Confident working with helpdesk tools like Intercom, Freshdesk, Zendesk, etc.

Why Pipedrive?

A value-driven work environment where people come first A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga and Berlin A team serious about getting things done while not taking ourselves too seriously A world-class working environment full of the usual nice perks and some more Freedom to execute your ideas with a passionate and motivated team supporting you Flexible working hours as long as you’re there for your team members Lots of room for personal and career development, with internal and external training opportunities Competitive salary including all the benefits you’d expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, a public transport card, technology, etc.) Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.#LI-Hybrid#LI-MM1We’re on the lookout for a junior customer solutions expert to assist our amazing customers and strengthen our Lisbon support team.If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.

  • Lisbon, Portugal Pipedrive Tempo inteiro

    We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...


  • Lisbon, Portugal Pipedrive Tempo inteiro

    We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...


  • Lisbon, Portugal Pipedrive Tempo inteiro

    We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...


  • Lisbon, Portugal Pipedrive Tempo inteiro

    We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...


  • Lisbon, Portugal Pipedrive Tempo inteiro

    We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...


  • Lisbon, Portugal Pipedrive Tempo inteiro

    We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...

  • Solutions Architect

    Há 14 horas


    Lisbon, Portugal Alter Solutions Tempo inteiro

    Descrição do empregoProject: Client designs and develops hearing aids – designing a new ChatBot for customer support/integrationSkills:- Full stack Architecture experience- Native mobile applications – Android/iOS- Kotlin/Swift- ChatGPT/Lamda- .NET and Azure Backend Services- AI knowledge- Large Language ModelingMusts:- A proven track record as a...

  • Junior Marketer

    2 meses atrás


    Lisbon, Portugal HRB Solutions Tempo inteiro

    Description A HRB Solutions encontra-se em processo de Recrutamento para empresa multinacional, líder no setor da ótica. No seguimento da sua estratégia de consolidação e crescimento, o nosso Cliente pretende recrutar um Junior Marketer . Responsibilities Enquanto Junior Marketer , o candidato selecionado irá acompanhar toda a atividade da área de...

  • Junior Marketer

    3 semanas atrás


    Lisbon, Portugal HRB Solutions Tempo inteiro

    Description A HRB Solutions encontra-se em processo de Recrutamento para empresa multinacional, líder no setor da ótica. No seguimento da sua estratégia de consolidação e crescimento, o nosso Cliente pretende recrutar um Junior Marketer . Responsibilities Enquanto Junior Marketer , o candidato selecionado irá acompanhar toda a atividade da área de...

  • Junior HR IT Expert

    4 semanas atrás


    Lisbon, Portugal Bosch Tempo inteiro

    Job Description Your contribution to something big:   Our HR IT department cooperates closely with the central department located in Germany to keep the HR IT systems of BOSCH running and up to date. Our team is looking for a Junior HR IT Expert for on-Premise HR IT tools to join our dynamic and multicultural Global Business Services organization in...

  • Junior HR IT Expert

    3 semanas atrás


    Lisbon, Portugal Bosch Tempo inteiro

    Job Description Your contribution to something big:   Our HR IT department cooperates closely with the central department located in Germany to keep the HR IT systems of BOSCH running and up to date. Our team is looking for a Junior HR IT Expert for on-Premise HR IT tools to join our dynamic and multicultural Global Business Services organization in...


  • Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Company Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada,...


  • Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Company Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada,...


  • Lisbon, Portugal HRB Solutions Tempo inteiro

    Description A  HRB Solutions  encontra-se em processo de Recrutamento para empresa multinacional, líder no sector de Logística e Transportes. No seguimento da sua estratégia de consolidação e crescimento, o nosso Cliente pretende recrutar um  Técnico de Finanças Júnior (M/F) . Responsibilities Realização de faturação; Gestão e organização...


  • Lisbon, Portugal HRB Solutions Tempo inteiro

    Description A  HRB Solutions  encontra-se em processo de Recrutamento para empresa multinacional, líder no sector de Logística e Transportes. No seguimento da sua estratégia de consolidação e crescimento, o nosso Cliente pretende recrutar um  Técnico de Finanças Júnior (M/F) . Responsibilities Realização de faturação; Gestão e organização...


  • Lisbon, Portugal Alter Solutions Tempo inteiro

    Job DescriptionWe are looking for a talented Architect Expert in Zero Trust and Identity Access Management (IAM) to join our cybersecurity team. At the forefront of cutting-edge strategies and technologies, we are committed to implementing innovative solutions.Role Responsibilities:After learning and assimilating Zero Trust concepts and their application...

  • Customer Service Agent

    2 meses atrás


    Lisbon, Portugal Customer Service Central Europe AUT Tempo inteiro

     Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker,...

  • Customer Service Agent

    3 semanas atrás


    Lisbon, Portugal Customer Service Central Europe AUT Tempo inteiro

     Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker,...


  • Lisbon, Portugal Motorola Solutions Tempo inteiro

    Job Description Lead strategic initiatives to expand and grow sales of MV and LPR solutions. Strategic planning for the introduction and launch of products aligned to the Software and Video organization Identify and champion market research efforts to ensure value propositions that will exceed our customer expectations. Gather and analyze...


  • Lisbon, Portugal Motorola Solutions Tempo inteiro

    Job Description Lead strategic initiatives to expand and grow sales of MV and LPR solutions. Strategic planning for the introduction and launch of products aligned to the Software and Video organization Identify and champion market research efforts to ensure value propositions that will exceed our customer expectations. Gather and analyze...