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Italian-Speaking Content Moderator
3 meses atrás
Job Opportunity | Technical Customer Support in Lisbon, Portugal
Are you a native Italian speaker with B2 English? Looking for a job abroad? Join our team in Lisbon as a Technical Customer Support Specialist
What We Offer:
Welcome Bonus: 2000 (paid out every 3 months of contract)
Monthly Salary: 1000 x 14 months
Performance Bonus: Up to 120 extra per month based on KPIs
Meal Allowance: 7.23/day or +159 euros to your monthly stipend
Transport Reimbursement: 20 euros/month
Relocation Package: ️ Flight + 3 weeks of accommodation
Accommodation: Apartment room for 280 euros/month (deducted from payslip)
Healthcare: Fully covered after 6 months
Contract: 6 months with extension possibility
Work Schedule:
5-day work week
8-hour shifts with 1-hour break
Monday to Friday: 08:00 AM 08:00 PM (Rotational)
Weekends: 08:00 AM 05:00 PM (Rotational)
Your Role:
Assist customers with product features and technical issues via phone, email, chat, and social media.
Provide support while maintaining brand consistency.
Escalate issues when needed and collaborate with technicians.
Manage your ticket queue and adapt to management direction.
Work flexible hours, including evenings and weekends.
Requirements:
Native Italian speaker with English B2 or higher
Strong communication skills and customer service passion
Comfortable in a dynamic work environment
Availability to work on-site in Lisbon (you must be legally permitted to work in Portugal)
We're excited to meet you