German Speaking Customer Success Representative

4 semanas atrás

Lisbon, Portugal speakit Tempo inteiro

Are you a German speaker? Do you have previous experience in the field of Customer Service? Would you like to work representing a well-known and reputable brand such us Spotify?

Kick-start your career today

Responsibilities

  • Provide first level support to unmanaged advertisers placing ads via Ad Studio.
  • Customer contact via E-mail and Chat. At a later stage, there is also a possibility that customer contact by phone will be added.
  • Manage all queries, requests and feedback received via chat to ensure a timely resolution and an overall positive client experience.
  • Use critical thinking to craft thoughtful and custom-made responses to customer queries, and supplement with templated responses when needed.
  • Identify sales opportunities that can either be passed onto our sales team or provide support yourself by acting as a consultative partner who thinks outside the box.
  • Command & convey key Ad Studio product knowledge to advertisers with accurate detail.
  • Leverage internal systems to log issues and escalate technical queries to our internal support teams.
  • Work occasional ad hoc support tasks outside of the general chat queue.
  • Set eligible advertisers up on invoicing and submit ICR’s when required.
  • Identify fraudulent activity and take action to mitigate risk.
  • Assist with general billing queries and process refunds for eligible advertisers.

Requirements

  • Good communication skills and ability to provide world-class service to new and returning customers.
  • An experienced chat customer success representative with a minimum of 6 months experience in a similar role
  • Quick learner with excellent attention to detail.
  • Critical thinker who can craft custom-made responses and does not fully rely on templated responses.
  • Has an interest in advertising and marketing.
  • Highly motivated, proactive, and adaptable to change.
  • Excellent troubleshooting and problem-solving skills.
  • Team player with the ability to work as an individual.
  • Strong written and verbal communication skills.
  • Flawless written communication skills in German on a native level
  • English at a B2 level or higher.

Benefits

  • Competitive salary: 1648€ gross per month (house excluded) or 1,284.05€ gross per month (house + expenses included).
  • Private health insurance
  • Social activities, language lessons.
  • First class ongoing training and development
  • Career development opportunities
  • Relocation package

Only CVs in English will be reviewed.

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