Incident and Problem Process Owner
2 semanas atrás
Incident and Problem Process Owner – Job Profile
About Us
GKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. With a comprehensive global footprint, we design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world’s car manufacturers.
Role purpose
The Incident and Problem Process Owner plays a crucial role in designing, implementing, managing, and maintaining the Global Incident and Problem processes across all IT related functions as part of our IT Service Management Team and being the focal point for incidents across the organisation.
Key responsibilities
Process Design and Implementation
Utilising ITIL as framework, best practice and exploiting previous experiences in a complex changing organisation, design and implement processes to develop our Global Incident and Problem Management initiatives. As a critical member of the Service Management Team, work closely with key stakeholders across the IT and Business functions to ensure common understanding and working practices are adhered to whilst continuously seeking ways and methods to improve. This position demands a deep understanding of ITSM utilising ITIL framework working to ISO27001 standards ensuring standardised, simplified and scalable operations.
Incident Management
The focal point for the life-cycle of all Incidents and significant Business interruptions ensuring all vital processes are followed; stakeholders are communicated in a timely manner and the Business functions are returned to normal levels within acceptable timeframes. Continuously improve to minimise the impact to the operations of the Business operations via managed simulations and desk-top exercises..
Problem Management
Working with key stakeholders and the Service Management Team: Analysing, root-cause-analysis and life-cycle of problems. Conducts problem reviews and document learned lessons, closes problems and communicates to stakeholders, monitors the issue and known error resolution progress, taking the necessary actions.
Values & Behaviours
Builds networks and Relationships
Effectively builds formal and informal relationship networks inside and outside the organization. Demonstrable ability to drive engagement where people are motivated to do their best to help the organization achieve its objectives.
Driving Continuous Improvement
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and creates new and better ways for the organization to be successful.
Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Anticipates and balances the needs of multiple stakeholders.
Skills
Professional Experience
Demonstrable industry experience in defining, implementing and managing Incidents and acting as an Incident Manager in a complex organisation that is experiencing significant change aligned to both best practice, ITSM and ITIL frameworks audited to ISO27001 standards.
Ability to help drive strategic improvements and able to easily transition to tactical involvement and engagement.
Experienced in LEAN IT techniques ensuring both effective and efficient services are being provided whilst constantly looking to improve.
Superb communication and engagement skills across a diverse global organisation.
Certifications and Additional Skills
ITIL Certification (Required), ITSM (Required)
ISO27001 (experienced), TISAX (experienced), LEAN (practitioner)
Education
Bachelor’s degree or equivalent experience in Computer Science, Information Technology, or a related field or relevant industry experience.
-
Incident And Problem Process Owner
1 semana atrás
Porto, Portugal Gkn Automotive Tempo inteiroIncident and Problem Process Owner – Job Profile About UsGKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. With a comprehensive global footprint, we design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world's car manufacturers.Role PurposeThe...
-
Incident And Problem Process Owner
2 semanas atrás
Porto, Portugal Gkn Automotive Tempo inteiroIncident and Problem Process Owner – Job ProfileAbout UsGKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions.With a comprehensive global footprint, we design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world's car manufacturers.Role purposeThe...
-
Porto, Porto, Portugal GKN Automotive Tempo inteiroGKN Automotive, a leader in conventional, all-wheel, and electrified drive systems and solutions, seeks a skilled Incident and Problem Process Owner to join its IT Service Management Team.About the RoleThis critical position involves designing, implementing, managing, and maintaining the Global Incident and Problem processes across all IT-related functions....
-
Incident and Problem Process Lead
Há 5 dias
Porto, Porto, Portugal Gkn Automotive Tempo inteiroAbout the RoleWe are seeking a highly skilled Incident and Problem Process Lead to join our IT Service Management Team at GKN Automotive. This is a critical role that requires strong process design and implementation skills, as well as excellent communication and stakeholder management abilities.
-
IT Configuration and Asset Process Owner
5 meses atrás
Porto, Portugal Forsyth Barnes Tempo inteiroabout the roleLocation: Porto (Hybrid - 5 days per month in the office) **Salary**: Up to €36,000 Industry: Industrial Services IT Configuration and Asset Process Owner: Forsyth Barnes have partnered with a fantastic workspace provider. My client are changing the way the working world works! Focusing on supplying businesses with fantastic hybrid office...
-
O2C Business Process Owner
2 semanas atrás
Porto, Portugal Michael Page Portugal Tempo inteiroO2c Business Process Owner (m/f)Referencia: JN -******** Adicionado em 26.11.2024 Sobre os nossos clientes Our client is a multinational group in the Services sector working in the development of its Shared Service Centre. Descriçao da oferta The Business Process Owner will report to the Global O2C Business Process Owner (BPO) and will ensure that,...
-
P2P Business Process Owner
2 semanas atrás
Porto, Portugal Michael Page Portugal Tempo inteiroP2p Business Process Owner (m/f)Referencia: JN -******** Adicionado em 26.11.2024 Sobre os nossos clientes Our client is a multinational group in the Services sector working in the development of its Shared Service Centre. Descriçao da oferta The group is working on the replacement of all ERPs deployed in the 82 countries to migrate to SAP S/4 HANA &...
-
Change And Release Process Owner
2 semanas atrás
Porto, Portugal Gkn Automotive Tempo inteiroChange and Release Process Owner – Job Profile About Us GKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions.With a comprehensive global footprint, we craft, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world's car manufacturers.Role purpose The...
-
Change And Release Process Owner
1 semana atrás
Porto, Portugal Gkn Automotive Tempo inteiroChange and Release Process Owner – Job Profile About Us: GKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. With a comprehensive global footprint, we craft, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world's car manufacturers.Role Purpose: The...
-
Incident Management
2 meses atrás
Porto, Portugal Generix Group Tempo inteiroJob Description We are looking for an Incident Manager to join the new pool of Incident Management based in our Shared Services Center in Porto.The Incident Manager will be responsible for the effective implementation of the Incident Management Process in his/her assigned area and carry out the corresponding reporting. As a cross-department function, the...
-
Change and Release Process Owner
2 semanas atrás
Porto, Portugal GKN Automotive Tempo inteiroChange and Release Process Owner – Job Profile About Us GKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. With a comprehensive global footprint, we craft, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world’s car manufacturers. Role...
-
Incident Management
3 semanas atrás
Porto, Portugal Buscojobs Portugal Tempo inteiroJob DescriptionWe are looking for an Incident Manager to join the new pool of Incident Management based in our Shared Services Center in Porto.The Incident Manager will be responsible for the effective implementation of the Incident Management Process in his / her assigned area and carry out the corresponding reporting.As a cross-department function, the...
-
Incident Management Specialist
Há 1 mês
Porto, Porto, Portugal Generix Group Tempo inteiroIncident Management RoleWe are seeking an Incident Management Specialist to join our team at Generix Group. As an Incident Manager, you will be responsible for implementing and managing the Incident Management Process, ensuring effective incident handling and restoration of services.Key Responsibilities:• Audit the effectiveness of the incident management...
-
Incident Management
2 meses atrás
Porto, Portugal Generix Group Tempo inteiro**Company Description** Generix is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating...
-
Incident Management
Há 1 mês
Porto, Portugal Generix Group Tempo inteiroGenerix is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply...
-
Incident Management
6 meses atrás
Porto, Portugal Generix Group Tempo inteiroGenerix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its...
-
Incident Management
6 meses atrás
Porto, Portugal Generix Group Tempo inteiro**Company Overview** Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is...
-
Incident Management
6 meses atrás
Porto, Portugal Generix Group Tempo inteiro**COMPANY OVERVIEW** Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is...
-
O2C Business Process Owner
2 semanas atrás
Porto, Portugal Michael Page Portugal Tempo inteiroThe Business Process Owner will report to the Global O2C Business Process Owner (BPO) and will ensure that, unless local legislation prevents, that the group Core Model is deployed and applied within the new ERP.Client DetailsOur client is a multinational group in the Services sector working in the development of its Shared Service Centre.DescriptionSupport...
-
Technical Incident Resolution Expert
Há 4 dias
Porto, Porto, Portugal Buscojobs Portugal Tempo inteiroAt Buscojobs Portugal, we are seeking a skilled Technical Incident Resolution Expert to join our team based in Porto. The estimated annual salary for this position is approximately €55,000 - €75,000 depending on experience and qualifications.Job Description:The role involves implementing and improving the incident management process within our Shared...
