Technical Support Associate
Encontrado em: Talent PT C2 - 2 semanas atrás
Technical Support Associate - German Speaker (m/f/d)
Lisbon, Portugal Customer Experience Full-time
About Us
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology
What we are looking for:
To support us on our mission, we are looking for a talented and highly ambitious Technical Support Associate. In this role you are responsible for providing quick and competent technical assistance for our remote access software. You must have a technical understanding and be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help preserve our reputation and drive our business forward.
Partner with our customers to effectively resolve technical issues through different communication channels Develop best practices for recurring problems, together with your team Collaborate within and outside of your team to support broader business objectives Support our sales and business development team Advise the customer about our product taking into account their business requirements Customer-centric mindset with a passion for delivering exceptional service
Basic Qualifications:
Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal First work experience in a customer contact-centred area Ability to see things from the end user perspective Basic knowledge in at least one operating system (Windows, macOS, Linux, Android, iOS) Fluency in English and German is mandatory
Preferred Skills and Experience:
Problem solving skills, hands-on mentality, and a positive attitude towards challenges You are friendly, well-structured, and analytical. You don't just want to make our customers happy; you want to see them succeed Previous engagement in Hardware, Software, or IT Fields
What we offer:
Flexible working hours Potential for personal and professional development A fun, creative and supportive team Be part of a fast growing company with a lot of opportunity for advancement-
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