Customer Service Advisor

Há 1 mês


Porto, Portugal Personalbüro U. Herrmann Tempo inteiro

Start: 25th  November 

Shifts: 

Monday to Sunday, between 08:00 and 19:00 Days off: 2 days  (rotative)

Tasks:

  • Customer support to German-speaking customers by phone, email, chat and social media channels

  • Support our merchants for all questions and inquiries about our product and service

  • Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants

  • Closely work with other departments together, for example Sales and Marketing

Profile:

German C2   / English B2


  • Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you)

  • Excellent language skills in German and feel comfortable speaking and writing in English
  • Love to communicate, while being easy-going and patient with our customers

  • Good and customer-friendly service is the highest priority for you

  • Curious and persistent to solve issues

  • Organized and can keep a cool head even in stressful situations


Benefits:

  • Excellent remuneration package based on experience, skills and performance
  • Life Insurance
  • Meal allowance + Transport allowance
  • Private health insurance
  • Porto Office Park 
  • Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy class

    Accomodation for the first year:

    Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)



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