IT Support Technician

4 semanas atrás

Porto, Portugal askblue Tempo inteiro

Do you know AskBlue?

 

We were born in 2013, and we provide services in the field of information technology.

We are looking for IT Technical support Technician (Helpdesk)  to join our company in one of our projects, in Lisbon. 
  
Main Responsibilities:

  • Provide In person / Face to face, IT support in a large-scale end-user environment;

  • Remote Support & In person/On desk/field support;

  • Work by procedures and tickets;

  • Warehouse, stocks control, logistics & Back-office tasks.

 
Technical skills:

  • Hardware and Software;

  • Networking and security;

  • Microsoft tech savvy;


Main Technologies :

  • MS Windows, M365, Printers, Audiovisual equipments (cisco), iphone & Mac, Smartpass, Active Directory, Network protocols;

  • Information technology or equivalent, IT Formation/IT certifications;

  • Proven experience as a help desk technician or other customer support role;

  • Experience in large-scale end user support operations (+1000 users);

  • Minimum of two continuous years of working Experience in IT related support tasks;

  • Familiar with LAN/WAN/Datacenter environments and network protocols such as TCP-IP/DNS/DHCP.;

  • Tech savvy with working knowledge of office and corporate products, technology adept and consumer;

  • Comfortable (not an expert) with Microsoft technology and products (Excel, windows, Active Directory, Outlook-exchange) in a support environment context;

  • Good understanding of collaborative tools and its importance in the current digital working era;

  • Good comprehension and knowledge of desktop hardware components;

  • Knows and comprehends the importance of IT Security, Cyber Security in a corporate environment;

  • Good understanding of computer systems, mobile devices and other tech products;

  • Ability to diagnose and resolve basic technical issues and behind (advanced IT issues).

 

Soft Skills:

  • Good English speaker (maintain and elaborate a conversation);

  • Very Strong soft skills with strong focus in customer happiness and excellent communication skills (Mandatory);

  • Strong analytical, problem-solving skills & troubleshooting skills;

  • Problem solving and critical thinking;

  • Customer oriented;


Work Arrangement:

•    100% on-site;
•    Offer: Health Insurance;
•    3 and a half days of leave per year + 22 vacation days;
•    Unlimited access to Udemy.

If you are interested in the opportunity, upload your C.V. or send it to angela.rei@askblue.com with the reference #16434113 in the subject.

AskBlue - Business & Technology
 

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