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**Req Id**:11612**Job Family**:IT**Location**:Porto, PT, 4100-136**Our Vision.**
- SBM Offshore believes the oceans will provide the world with safe, sustainable, and affordable energy for generations to come. We share our experiences= to make it happen.**Our Profile.**
- We design, build, install and operate offshore floating facilities for the offshore energy industry. As a leading technology provider, we put our marine expertise at the service of a responsible energy transition by reducing emissions from fossil fuel production, while developing cleaner solutions for renewable energy sources. More than 7,000 SBMers worldwide are committed to sharing their experience to deliver safe, sustainable, and affordable energy from the oceans for generations to come. Together, we are driving progress forward in a TRUE. BLUE. TRANSITION.**INTRODUCTION.**
The IT Support Technician is responsible for the first operational and functional support of IT services toward end users to ensure that the agreed service levels are met and to prevent interferences in the day-to-day activities.**ROLE CONTRIBUTION.**
To support and contribute to a fully integrated and aligned IT Strategy across the SBM organization, you are responsible to:
- Liaise, work together with and advise your IT colleagues across different sites and disciplines
- Execute the agreed processes and known best practices necessary to work accordingly to the direction and strategy of Group IT, making suggestions for improvement when the opportunity arises.
- Preparing materials related to day-to-day work to share among the teams to improve the quality of support
- Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information, and provide guidance.
- Follow Incident Management Procedures and ITSM Procedures.
- Ensure the customer is properly and timely informed on the status of their Request or Incident.
- Provide accurate and detailed information when escalating to the next support level
- Communicate/escalate timely manner recurring issues and problems to Support Manager
**REQUIREMENTS.**
- Minimum 3 years experience in IT Service Desk role, providing in situ technical support as well as remote support using remote desktop tools
- Mandatory English-speaking fluency. French, Portuguese, or Dutch languages are a plus
- Mandatory experience in Windows OS environment, Office 365 suite, Cisco end-user devices (i.e. video conferencing), and Citrix client.
- Mandatory experience with endpoint hardware lifecycle, deployment, and maintenance.
- Mandatory experience with ITIL v3 processes
- Experience supporting VIPs are required
- Attitudes required are to be communicative, energetic, self-motivated and self-learner
- Certifications in Microsoft and Cisco products are a plus
