IT Support Technician

2 semanas atrás

Porto, Portugal SBM Offshore Tempo inteiro

**Req Id**:14527**Job Family**:IT**Location**:Porto, PT, 4100-136**Our Vision.**
- SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.**Our Profile.**
- We design, build, install and operate offshore floating facilities for the offshore energy industry. As a leading technology provider, we put our marine expertise at the service of a responsible energy transition by reducing emissions from fossil fuel production, while developing cleaner solutions for renewable energy sources. More than 7,000 SBMers worldwide are committed to sharing their experience to deliver safe, sustainable and affordable energy from the oceans for generations to come. Together, we are driving progress forward in a TRUE. BLUE. TRANSITION.**#OGJS**

**INTRODUCTION**
- The IT Support Technician is responsible for the first operational and functional support on IT services toward end users to ensure that the agreed service levels are met and to prevent interferences in the day-to-day activities.
- **ROLE CONTRIBUTION**
- To support and contribute to a fully integrated and aligned IT Strategy across the SBM organization, you are responsible to:
- Liaise, work together with, and advise your IT colleagues across different sites and disciplines.
- Execute the agreed processes and known best practices necessary to work accordingly to the direction and strategy of Group IT, making suggestions for improvement when the opportunity arises.
- Preparing materials related to day-to-day work to share among the teams to improve quality of support.
- Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information, and provide guidance.
- Follow Incident Management Procedures and ITSM Procedures.
- Ensure the customer is properly and timely informed on the status of their Request or Incident.
- Provide accurate and detailed information when escalating to the next support level.
- Communicate/escalate in timely manner recurring issues and problems to Support Manager.

**ROLE REQUIREMENTS**
- Minimum 3 years’ experience in IT Service Desk role, providing _in situ_ technical support as well as remote support using remote desktop tools.
- Mandatory English-speaking fluency. French, Portuguese, or Dutch languages are a plus.
- Mandatory experience in Windows OS environment, Office 365 suite, Cisco end-user devices (i.e. video conferencing), and Citrix client.
- Mandatory experience with endpoint hardware lifecycle, deployment, and maintenance.
- Mandatory experience with ITIL v3 processes.
- Experience supporting VIPs are required.
- Attitude required are to be communicative, energetic, self-motivated and self-learner.
- Certifications on Microsoft and Cisco products are a plus.
- Participate in IT hardware assembly/move, when office layout changes occur (lightweight lifting is expected - i.e. monitors, laptops, docking stations).
- Ensure that a clean and organized IT storage room environment is maintained.
- Able to work on a shifting schedule and during weekends/bank holidays (on-call or regular duty), based on business requirements.

**GENERAL INFORMATION**- SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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