IT Support Technician
2 semanas atrás
**Req Id**:14352**Job Family**:IT**Location**:Porto, PT, 4100-136**Our Vision.**
- SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.**Our Profile.**
- We design, build, install and operate offshore floating facilities for the offshore energy industry. As a leading technology provider, we put our marine expertise at the service of a responsible energy transition by reducing emissions from fossil fuel production, while developing cleaner solutions for renewable energy sources. More than 7,000 SBMers worldwide are committed to sharing their experience to deliver safe, sustainable and affordable energy from the oceans for generations to come. Together, we are driving progress forward in a TRUE. BLUE. TRANSITION.**#OGJS**
**MAIN TASKS & RESPONSIBILITIES**
- In order to ensure a high level of **Customer Care** (resulting in Customer Satisfaction) to the end users, you are to:
- Provide quality support to the day-to-day activities of the end-users;
- Execute incident management according to the set mandate;
- Provide training and education on impactful changes and new IT solutions entering the IT\end-user hardware
- and generic software portfolio;
- Act as the Single Point of Contact (SPOC) towards the end-users ;
- Make yourself visible towards the end-user in order to promote the communication between the end-users and IT.
- In order to **ensure knowledge sharing & gaining successful cross-functional collaborations**
- within the IT community, you are to:
- Provide accurate and detailed information when escalating to the next support level;
- Pro-actively approach involved colleagues to get feedback and updates in order to accurately inform the end-user of the progress made and status;
- Inform and educate your IT colleagues on IT cross
- functional topics encountered
- Within the role applicable environment;
- Communicate/ escalate recurring issues and problems.
- In order to contribute to the **continuous improvement** of the department, you are to:
- Create, review and update documentation on role applicable department procedures and work instructions;
- Execute escalation management towards the role applicable Department Manager according the set agreements;
- Provide the role applicable Department Manager with suggestions and information to enhance the service delivered to the end-user;
- Follow up and administrating all administrative duties in the IT support tool;
- Capture and provide feedback on recurring issues (lessons learned) and support this with giving alternatives and ideas.
**JOB REQUIREMENTS**
- Graduated in Information Technology
- Previous experience of 3+ years in IT Service Desk role
- ITIL Certification
- Azure Certification, Cisco CCNA or CCPN Certification (nice to have)
- Advanced or Fluent English
**GENERAL INFORMATION**- SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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