IT Support Technician

4 semanas atrás


Porto, Portugal SBM Offshore Tempo inteiro

RESPONSIBILITIES

To support and contribute to a fully integrated and aligned IT Strategy across the SBM organization, you are responsible to:

Liaise, work together with, and advise your IT colleagues across different sites and disciplines. Execute the agreed processes and known best practices necessary to work accordingly to the direction and strategy of Group IT, making suggestions for improvement when the opportunity arises. Preparing materials related to day-to-day work to share among the teams to improve quality of support. Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information, and provide guidance. Follow Incident Management Procedures and ITSM Procedures. Ensure the customer is properly and timely informed on the status of their Request or Incident. Provide accurate and detailed information when escalating to the next support level. Communicate/escalate in timely manner recurring issues and problems to Support Manager.

JOB REQUIREMENTS

Minimum 3 years’ experience in IT Service Desk role, providing in situ technical support as well as remote support using remote desktop tools. Mandatory English-speaking fluency. French, Portuguese, or Dutch languages are a plus. Mandatory experience in Windows OS environment, Office 365 suite, Cisco end-user devices (i.e. video conferencing), and Citrix client. Mandatory experience with endpoint hardware lifecycle, deployment, and maintenance. Experience supporting VIPs are required. Attitude required are to be communicative, energetic, self-motivated and self-learner. Certifications on Microsoft and Cisco products are a plus. Participate in IT hardware assembly/move, when office layout changes occur (lightweight lifting is expected – i.e. monitors, laptops, docking stations). Able to work on a shifting schedule and during weekends/bank holidays (on-call or regular duty), based on business requirements.
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