Dutch Customer Support Advisor

4 semanas atrás


Lisbon, Portugal Cross Border Talents Tempo inteiro

We are looking for passionate Customer Service Professionals for great Dutch Speaking opportunities in Europe.

Your role as a Customer Support Advisor:

  • Respond and record consumer inquiries/questions raised through free phone lines, email and online chat;
  • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy;
  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
  • Troubleshoot through the use of open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions.

Requirements:

  • High School Diploma
  • Fluent proficiency in Dutch
  • Good level of English: B2

Benefits:

  • Great international experience in a multi cultural environment
  • Relocation assistance is provided
  • Monthly Performance bonus
  • Private Health & Life Insurance
  • Other recreational activities and events sponsored by the company.

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