Italian Customer Support in Lisbon
2 meses atrás
- Provide timely, accurate, and friendly support to customers via phone, email, and chat.
- Assist customers with inquiries related to products, services, orders, billing, and account issues.
- Troubleshoot and resolve customer issues efficiently, ensuring a positive customer experience.
- Collaborate with other departments to solve complex cases and escalate unresolved issues when necessary.
- Maintain up-to-date knowledge of our products and services to offer precise and helpful solutions.
- Log and track customer inquiries in the system, ensuring accurate records are maintained.
- Meet or exceed customer service performance targets and KPIs.
- Fluent in Italian (both written and spoken).
- Proficient in English for internal communication and documentation.
- Previous experience in customer support or a related role is a plus but not mandatory.
- Excellent communication, problem-solving, and active listening skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Flexibility to work rotational shifts, including weekends and holidays, between 7 AM and 11 PM.
- Competitive salary and benefits package.
- Career development and growth opportunities.
- A supportive and diverse work environment.
- Health insurance and wellness programs.
- Paid time off, including vacation and holiday allowances.
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