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Dutch speaking Customer Advisor for European Parking App
4 meses atrás
Location: Lisbon, Portugal
Role: Dutch speaking Customer Service Advisor for European Parking App
Salary: 1040 euro gross per month (this does include also the holiday bonus, meal allowance and night shift allowance) plus free accommodation. Package without accommodation is 1298 euro gross p/m
Working Hrs: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern between Monday to
Saturday from 09:00 to 20:00h.
Overview of the company:
Our client is a global outsourcing company – they have offices around the world and in Portugal they have multiple sites where they support large international clients and assist with business in more than 30 different languages, so you'd be joining a very multicultural environment.
The Role:
As a Customer Service Advisor you will represent a European Parking App and you will be responsible for providing high quality service to customers who have questions or experience problems with the app. Your contact with customer will go through various communication channels, including phone, WhatsApp, Chat, Email and Social Media. This is a versatile role which may involve providing information about parking rates, locations, availability, or addressing concerns related to transactions, account management, or app functionality. Besides this, you could be assisting users with technical problems they encounter while using the parking app, such as login issues, app crashes, or payment processing errors.
Requirements:
- Fluent in Dutch and English
- Previous customer service experience desired
- Willingness to learn
- Ability to multi-task in a busy environment
Offer:
On offer
- Competitive salary of up to 1040 euro gross per month (this does include also the holiday bonus, meal allowance, night shift allowance) plus free accommodation (room in a shared company flat). Package without accommodation is 1298 euro gross p/m
- Full training provided
- 12 month contract (renewable/extendable if you love it)
- 22 days holiday per year, Holiday and Christmas bonuses
- Monthly meal vouchers
- Career Progression
- And of course....the chance to work for one of the world's most successful communication companies in partnership with amazing global brands - it looks fantastic on your CV.
There is an excellent relocation package on offer which includes flight reimbursement, airport pick up, accommodation during your employment, lots of company organised activities and events and career progress opportunities.
About Talingual
As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way.
Skills/ Customer Service,Problem-Solving,Administration