Content Moderator Junior

2 meses atrás

Lisbon, Portugal Snaphunt Tempo inteiro

The Offer

  • Health Insurance & Life Insurance & Family Plan (Spouse and Children)
  • Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)
  • Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal card
  • Performance bonuses
  • Development opportunities (move to another project, team leader, quality analyst, HR department)
  • Social events

The Job

Your daily work will include tasks like these:

  • Review user flagging reports regarding website content
  • Understand and remain up-to-date with client’s policies and guidelines
  • Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns, and escalate issues outside of the established policies
  • Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
  • Review sensitive content, sometimes involving graphic or otherwise disturbing subjects

The Profile

  • You speak and write English at a native level.
  • Experience in customer care is an advantage, but not a must.
  • You have a good understanding and level of computer handling skills. Ability to deal with highly sensitive content (graphic images, among others).
  • Excellent problem solving skills with the capability of research and identification of the right information.
  • You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

The Employer

Multilingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. Our client specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe. The core of the company is their mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.

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