Dutch Customer Care in Lisbon

2 meses atrás


Lisbon, Portugal Cross Border Talents Tempo inteiro

Key Responsibilities:

  • Respond to customer inquiries through various channels, including phone, email, and chat, in Dutch, ensuring clear, friendly, and professional communication.
  • Assist customers with product-related questions, order management, and general inquiries.
  • Troubleshoot and resolve customer issues efficiently, aiming for first-contact resolution.
  • Maintain detailed records of customer interactions, feedback, and resolutions in our CRM system.
  • Collaborate with team members and other departments to enhance customer satisfaction and address common issues.
  • Stay updated on product knowledge and industry trends to provide informed assistance to customers.
  • Participate in training and development programs to enhance your skills and knowledge.

Requirements:

  • Native Dutch speaker with strong communication skills.
  • B2 level proficiency in English; knowledge of additional languages is a plus.
  • Previous experience in customer service or a related field is preferred.
  • Excellent problem-solving skills and a customer-focused approach.
  • Ability to work independently and as part of a collaborative team.
  • Proficient in using computer systems and software applications.
  • A genuine passion for helping customers and delivering exceptional service.

What We Offer:

  • Competitive salary and performance-based bonuses.
  • Comprehensive training and continuous support to ensure your success in the role.
  • Employee benefits, including health insurance, wellness programs, and discounts on various services.
  • Opportunities for career advancement and professional development within the company.
  • A vibrant and inclusive work environment in the beautiful city of Lisbon.


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