Customer Tech Team Lead

4 semanas atrás


Lisbon, Portugal Agicap Tempo inteiro
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure Headcount Growth : July 2019 : 10July 2020 : 50July 2021 : 200July 2023 : +500 Team: all members of the FR CS Tech team (5 people in Lyon, 5 people in Lisbon) Périmètre de management d'équipe : toute l'équipe Française CS tech (5 personnes basées à Lyon, 5 personnes basées à Lisbonne). La mission de l'équipe CS tech' est d'optimiser l'utilisation clients en les aidant à intégrer toutes les données dont ils ont besoin pour gérer leur flux de trésorerie sur Agicap, de la manière la plus rapide, fiable et automatique possible. En tant qu'experts dans toutes les technologies d'intégration de données (PSD2, API, Excel (matrices), EBICS, AFT, ...), l'équipe technique du service client est en contact quotidien avec nos clients et les autres équipes du CS, agissant en tant que fournisseur de support interne.

Missions du Team Leader

Gestion des performances : coaching individuel et revues de pipeline pour garantir l'atteinte des objectifs et la montée en compétences des membres de l'équipe Définition des objectifs individuels et d'équipe (mensuels) Mise en place de nouveaux processus, de nouvelles normes de qualité, d'un nouveau modèle ops et d'une gestion améliorée des performances pour garantir le plein potentiel en 2024 Organisation générale et formation de l'équipe pour garantir les délais et la qualité des missions quotidiennes Recrutement et gestion du plan de recrutement Identification et hiérarchisation des projets d'amélioration (processus, outils, ...) - les réaliser et/ou aider les membres de l'équipe à les mener à bien Coordination et évaluation des besoins avec les autres équipes (intégration, KAM, produit, CST international, ...) Rapport au COO France

⭐ Profil recherché

Tu as l’esprit d’équipe et l’envie d’apprendre mais aussi de partager tes connaissances Tu es diplômé.e d'un bac +5 de type Ecole d'Ingénieur ou de Commerce Tu es enthousiaste, et Tu disposes d'une expérience d'au moins 5 ans sur un poste similaire Tu maîtrises le français Tu es passionné.e de tech Tu es , humble et l’esprit startup t’attire

Ce que nous offrons à nos collaborateurs :

Une rémunération attractive (selon profil et expérience) Un moment clé pour rejoindre une startup en forte croissance Un cadre entrepreneurial responsabilisant hyper formateur avec beaucoup d'autonomie Un challenge quotidien auprès de dirigeants et CEO de PME Une ambiance de travail soutenue et passionnée avec un véritable esprit d'équipe pour faire décoller Agicap en France puis à l'international Un afterwork / mois

Process de recrutement

Entretien téléphonique avec Eline, Senior Talent Acquisition Specialist 1er entretien avec Arthur Lefort, Head of CS France 2eme entretien avec Philippe Cheron, Country Manager France Entretien final avec Sébastien Beyet, CEO et co-fondateur Thank you
  • Customer Support Team Lead

    3 semanas atrás


    Lisbon, Portugal Neo Group Tempo inteiro

    Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.We are looking...

  • Tech Lead B2B

    Há 1 mês


    Lisbon, Portugal Bose Tempo inteiro

    Job DescriptionAbout the jobAbout UsAt Bose, better sound is just the beginning. We’re passionate engineers, developers, researchers, retailers, marketers … and dreamers. One goal unites us — to create products and experiences our customers simply can’t get anywhere else. We are driven to help people reach their fullest human potential. Creating...

  • Tech Lead B2B

    4 semanas atrás


    Lisbon, Portugal Bose Tempo inteiro

    Job DescriptionAbout the jobAbout UsAt Bose, better sound is just the beginning. We’re passionate engineers, developers, researchers, retailers, marketers … and dreamers. One goal unites us — to create products and experiences our customers simply can’t get anywhere else. We are driven to help people reach their fullest human potential. Creating...

  • Merchant Service Team lead

    4 semanas atrás


    Lisbon, Portugal Trustly Tempo inteiro

    Trustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it’s for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more – we’re all about a better way to pay. At our...


  • Lisbon, Portugal Trustly Tempo inteiro

    Trustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it’s for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more – we’re all about a better way to pay. At our...


  • Lisbon, Portugal Agicap Tempo inteiro

    Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their...

  • Global Customer Success Tech

    4 semanas atrás


    Lisbon, Portugal Agicap Tempo inteiro

    Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their...


  • Lisbon, Portugal Devoteam Tempo inteiro

    Company Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue...


  • Lisbon, Portugal Devoteam Tempo inteiro

    Company Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue...


  • Lisbon, Portugal Devoteam Tempo inteiro

    Company Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue...


  • Lisbon, Portugal Devoteam Tempo inteiro

    Company Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue...

  • OutSystems Tech Lead

    3 meses atrás


    Lisbon, Portugal Capgemini Tempo inteiro

    Capgemini is hiring a OutSystems Tech Lead At Capgemini Portugal we are looking for talents in OutSystems for different opportunities.If you have at least 5/6 years of experience working as OutSystems, and you are looking for new challenges to help you evolve as a professional, Capgemini Portugal is the place for you.We value knowledge of:Degree in Computer...

  • OutSystems Tech Lead

    4 semanas atrás


    Lisbon, Portugal Capgemini Tempo inteiro

    Capgemini is hiring a OutSystems Tech Lead At Capgemini Portugal we are looking for talents in OutSystems for different opportunities.If you have at least 5/6 years of experience working as OutSystems, and you are looking for new challenges to help you evolve as a professional, Capgemini Portugal is the place for you.We value knowledge of:Degree in Computer...

  • JAVA Tech Lead

    3 meses atrás


    Lisbon, Portugal Taleo Consulting Tempo inteiro

    Mission. The Java Tech Lead will be responsible for leading Java solution development within the banking sector, overseeing a team of developers and ensuring the delivery of high-quality products within established timelines. This role will require deep technical knowledge in Java as well as solid experience in the banking sector to guide the...

  • Tech Lead Outsystems

    3 meses atrás


    Lisbon, Portugal Findmore Tempo inteiro

    Main Technical Requirements: • Minimum of 5 years’ experience; • Strong experience in web application development, process design, project delivery practices, and understands the trade-off between technical debt and speed (mandatory); • Experience and technical skills in architecture patterns, solutions design, and web application performance...

  • Tech Lead Outsystems

    4 semanas atrás


    Lisbon, Portugal Findmore Tempo inteiro

    Main Technical Requirements: • Minimum of 5 years’ experience; • Strong experience in web application development, process design, project delivery practices, and understands the trade-off between technical debt and speed (mandatory); • Experience and technical skills in architecture patterns, solutions design, and web application performance...

  • Data Team Lead

    Há 1 mês


    Lisbon, Portugal IQVIA Tempo inteiro

    Job Overview Manage end-to-end delivery of data management services for single/multi-service projects with minimal guidance, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Data Management (DM) team to provide high quality data management products that meet customer...

  • Data Team Lead

    4 semanas atrás


    Lisbon, Portugal IQVIA Tempo inteiro

    Job Overview Manage end-to-end delivery of data management services for single/multi-service projects with minimal guidance, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Data Management (DM) team to provide high quality data management products that meet customer...

  • QA Team Lead

    2 meses atrás


    Lisbon, Portugal InnoWave Tempo inteiro

    InnoWave is looking for a QA Team Leadbased in Lisbon - Portugal to integrate our teams and support our clients.QA Team LeadResponsibilitiesDevelop and execute functional test plans and test casesExecution of functional software tests: Integration testsExecution of Regression testsTechnical Test Support and manage the testing deliveryIdentify bugs and...

  • QA Team Lead

    4 semanas atrás


    Lisbon, Portugal InnoWave Tempo inteiro

    InnoWave is looking for a QA Team Leadbased in Lisbon - Portugal to integrate our teams and support our clients.QA Team LeadResponsibilitiesDevelop and execute functional test plans and test casesExecution of functional software tests: Integration testsExecution of Regression testsTechnical Test Support and manage the testing deliveryIdentify bugs and...