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Merchant Service Team lead
4 meses atrás
What you’ll do
Daily steering of the operational work seen to optimizing resources based on need Enhance the performance of your team through coaching and feedback Motivate and guide your team to achieve team and individual goals Act as a point of escalation for complex customer issues Implement procedures to prevent recurring customer challenges and improve overall satisfaction Identify and execute on improvements Take accountability for delivering on operational KPIs such as SLAs, efficiency, quality and customer satisfaction
Who you are
+2 years of experience as a leader of operational teams within B2C support organization, preferably within the tech industry and/or at a market leading B2C call center An appreciated leader with a proven track record to grow and develop team members within your organization Excellent communication skills in verbal and written format Strong problem solver and take full ownership for matters at various scales - own it, fix it Experience in handling complaints from customers and solving complex client situations Strong understanding of customer support operations Ability to adapt to a dynamic and fast-paced environment Are you someone who voices new ideas and acts on them? Do you value great communication with all stakeholders? We are looking to strengthen the team with dedicated, highly motivated people who thrive in working with different areas across the organisation. If you feel that your skill set and personality compliments the criteria above, please apply now.