French Customer Advisor | Porto

2 meses atrás

Lisbon, Portugal Cross Border Talents Tempo inteiro


Do you want to be part of a team supporting and building the world’s most loyal travel community?

Looking to make your career in a multicultural environment in the happy city of Porto?

Spring arrived already, with sunny days and warm weather..we are just waiting for you :)

Come join your future project

As a customer service specialist in this project, your daily responsibilities will include:

  • Being able to present the best available solutions taking advantage of a community marketplace with millions of users
  • Manage customers portfolio and hosts and guests queries
  • Join a specialized and open-mind team that offers support through written communication and phone
  • Meet and exceed our service quality goals, compliance regulations and productivity targets
  • Create amazing experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback

Requirements

  • Native or proficient level of French (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • High-speed internet access and appropriate conditions for remote work
  • Availability to work on rotating shifts
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Porto, Portugal

Benefits

  • Base Salary + Language and Performance Bonus
  • Private healthcare & dental insurance (after six months of employment)
  • Continuous learning/development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment (celebrations, our wellness program, initiatives to develop your skills and events to increase the team spirit)

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