Service Manager for Global Business Services

6 meses atrás

Amadora, Portugal Siemens S.A. Tempo inteiro

Siemens Global Business Services (GBS) enables Siemensunits worldwide and external customers to accelerate their businesstransformation into a sustainable and digital future.

Our portfolio comprises services driven by expertiseand the latest technology – with a strong focus on innovation anddigitalization in areas like business administration, human resources, supplychain management, sales, marketing, and engineering.

In our GBS Western Europe and Africa Hub we arealready more than 1400 connected people, from over 57 different nationalitiesspread across 14 countries.

GBS Digital Solutions offer innovative technologysolutions and customer-oriented digitalization services and co-develop digitalsolutions to solve our customers business challenges, leveraging our moderntechnology layer and partner ecosystem. We consult them with our holistic, 360°digital advisory service, encompassing the data-driven discovery ofdigitalization potential along their business processes.

Want to know more about GBS?

Are you ready to be part of the change and help usmake real what matters? 

Your mission will be…

The overall accountability for defining the service,ensuring the service meets the business need and are delivered in accordancewith agreed business requirements, and managing the service lifecycle; Ensure Service Quality of the service within the areaof responsibility on a day-to-day basis; Make certain the implementation of services is alignedwith the agreed stakeholders; Act as the product owner form and agile Servicedevelopment point; Coordinate service development and implementation as aProduct Owner (setting up User and aligning stories, testing of developments,support defect analysis); Drive rollout of the respective service across GBS; Continuous service improvements and enhancement; Ensure service quality (e.g. incident, problem,performance, capacity, or escalation management); Contribute to the implementation of knowledgemanagement standards by gathering, analyzing, sorting, and sharing relevantinformation; Coordinate SLA/OLA creation, reviews, and updates; Oversee services or solution related performance anddelivery indicators; Identify and publish service metrics; Point of contact for the respective service or process; Provisioning of technical service expertise; Contributes in PoCs, service transitions, servicedevelopment activities, and projects; Provide functional advice and training to operationalstaff (e.g. SD staff) or semi-professional colleagues; Manage cross-service integration aspects of service(compatibilities, dependencies, ...) Contribute and support planning, budgeting, design,and alignment of service management processes and GBS solutions landscapes; Stay abreast of developments in industry regarding ITTechnology & Services as well as Solution Management.

We are looking for someone with…

Bachelor’s Degree in ComputerScience, Information Technology or related fields; At least 3 to 4 years ofproven working experience as a Service manager in the information technologysector; Knowledge on ITIL ServiceManagement processes; Knowledge on ServiceOrchestration aspects; Knowledge on Agile Development; Knowledge on Service Now; Used to act in aninternational environment with virtual teams; Strong analytical capabilitiesneeded to be able to overlook the complex integration aspects and dependencies; Communication skills (ServiceManager, Service Provider, BA, Developers); Customer orientation; Organizational skills; Proficient in English is amust and basic German is considered a plus.

What you can expect from us…

A hybrid andflexible working model to promote a better work-life balance, along with abudget for home office support and the opportunity to do 16 hours a year ofvolunteer work. A health insurance, access to our on-site medical center, plusthe chance to join sports groups.

In addition, you'll have access to online learning platforms anddiscounts with our partners. A shuttle bus to commute to the facilities andthe possibility of financial support to your studies.

What makesus proud as an employer :

Top Companies to work in Portugal 2023 (by LinkedIn) World's Best Employer 2023 - 1st place in theEngineering and Production category (by Forbes) Most attractive company to work in 2023 - 6th place(ranking of Universum) Company with the best reputation in theTechnological/Industrial sector in Portugal 2023 (according to the MercoEmpresas study)

Pleaseattach your CV in English.

#Siemens#PeopleAtSiemens #GBSpartnerofchoice

Siemens iscommitted to creating a diverse environment and is glad to be an equalopportunity employer. We strongly encourage applications from a diverse talentpool

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